Acelab makes it easy to find and track ongoing conversations with Product Reps or Acelab's team of experts.
📚 Anytime a Product Rep or Acelab Expert responds, you will get an email notification.
Starting a Conversation
From the Manufacturer's Page
Navigate to a manufacturer's page and then at the top underneath the company bio, you will see the option to contact the product rep, see screenshot below. Once you select 'Contact', you will then select the project, and the product(s) you are inquiring about and then select what area you are inquiring about: Price Quote, Lead Time, Etc. This will then start the conversation and you will be able to view the conversation in your overall 'Conversations' section as well as on the specific project.
Note: When you select a project, the Product Rep will be able to see the documents and project information.
If a Product Rep isn't available, then from the manufacturer page you will see one of Acelab's team members photos, select Request Information, and then go through the same steps as above. A member of our expert team will handle your request and respond to the conversation.
From a Shortlist
Similar to the above flow, within a shortlist, underneath each product is a 'Request Information' button that will take you through the same questions.
If the Product Rep is available, their picture and title will show. If not, the Acelab's team of experts will show.
Finding your Conversation(s)
From the Homepage
Navigate to the 'Workspace' button in the right and select 'Conversations' to see a record of all conversations across all projects that you are an owner or collaborator on.
From the Project
Once a Project has been selected there will be a tab for 'Conversations' that will show all the conversations on that particular project.
Tips for Success
To ensure you get the answers you need quickly, follow the tips below.
Upload Project Information | Having the location, phase, budget, documents and additional comments loaded into your project, allows folks to understand design intentions, lead times, additional concerns (like tight job-sites etc.) For more information on setting up a project, click here.
Be Specific | Specificity helps everyone trying to help you with your request. For example, once a conversation has begun, instead of 'I need some Masonry Anchors in 4 weeks', ensure the location for the project is noted or included in your question so it becomes 'I need 250 Masonry Anchors delivered to the job site in [address]. It's a tight access site and we have other deliveries scheduled that day.' This will allow the folks assisting to get started right away and not delay.
Include Drawings | Depending on the project, the recommendation is to include drawings whenever possible. Ideally, these are uploaded at the project level, but they can also be uploaded within a shortlist.