Veeqo is a fulfillment provider. Connecting it lets Acenda send Veeqo the orders it should ship, push your product catalog to Veeqo, and pull shipment tracking and cancellations back into Acenda. For how fulfillment providers work in general, see Integrating Fulfillment Providers: A Complete Guide.
Before you start: You'll need an active Veeqo account with API access, plus the Acenda warehouse(s) and sales channel(s) you want Veeqo to fulfill for already set up in Acenda. You'll look up their IDs partway through these steps.
Connect Veeqo to Acenda
In the sidebar, under CHANNELS, click Integrations.
In the Fulfillment Providers section, click + New.
Select the Veeqo icon from the menu and click + Add.
On the Settings tab, under the General section, turn on the slider to enable the service and enter a Name to tell it apart from other integrations (useful if you ever connect more than one Veeqo account).
Open the Notifications tab and enter one or more email addresses (press Enter after each one) to receive error alerts, for example invalid shipping addresses, invalid tracking numbers, or anything blocking orders and fulfillments from flowing through.
Open the Actions tab. It controls the timing of shipment, ship advice and order pushes to and pulls from Veeqo. We recommend leaving these on their defaults.
Open the Authorization tab and enter your API Key. First set up Acenda as a partner and generate the API key in your Veeqo admin; see Veeqo's guide to creating an API key. When sharing setup steps with your team, use a placeholder like
YOUR_VEEQO_API_KEYinstead of the real key.Look up the two IDs you'll need in the next step:
Warehouse ID: In the sidebar, under CHANNELS, click Warehouses, and note the ID in the leftmost column for each warehouse Veeqo should fulfill from.
Sales Channel ID: In the sidebar, under CHANNELS, click Integrations, click Edit next to the sales channel, and note the Sales Channel ID shown at the top of the page.
Back on the Veeqo integration's Settings tab, enter the Warehouse ID(s) and Sales Channel ID(s) you noted in the previous step.
Turn on the Send Notification Email slider to receive email notifications on orders and order errors.
For Payment Type, select None unless Veeqo support has told you to use something else.
Turn on the Push Catalog slider if you want Acenda to send your product catalog to Veeqo.
Click Save.
Tip: Keep your API key somewhere secure and never paste it into emails, tickets or chat. If you ever need a new one, generate it in Veeqo, enter it on the Authorization tab, and click Save.
Troubleshooting
Integration shows unhealthy, or you're seeing authorization errors: The API key is wrong, expired, or was regenerated in Veeqo without updating Acenda. Generate a fresh key in Veeqo, enter it on the Authorization tab, and click Save.
Orders aren't reaching Veeqo: Confirm the integration is enabled on the General section of the Settings tab, and that the Warehouse ID(s) and Sales Channel ID(s) you entered exactly match the IDs in Acenda. Also confirm the order has reached the stage in Acenda where it's ready to ship; an order Veeqo isn't expected to fulfill yet won't push.
Tracking numbers aren't coming back to Acenda: Tracking can take a little time to sync after Veeqo marks an order shipped. If it's been more than a few hours, check your notification emails for errors, and double-check that the order's warehouse and sales channel IDs are mapped correctly. If it still isn't syncing, contact Acenda Support.
Related articles
Still stuck? Contact Acenda Support and tell us the integration name and a sample order ID.