Overview
Acenda is committed to being a trusted solution partner. To protect sensitive customer information and help you maintain marketplace integrity, we implement automatic sanitization of Personally Identifiable Information (PII).
The 30-Day Auto-Redaction Process
To minimize security risks, Acenda automatically masks sensitive data for all orders 30 days after they are created.
What is Redacted: Complete street addresses and specific contact details are overwritten with generic placeholders.
What is Retained: City, State, and Zip Code remain intact.
The Benefit: This approach prevents the unauthorized use of sensitive information while preserving the data structure needed for business analysis, tax reporting, and third-party vendor sharing.
Visual Example: Before vs. After
Once the 30-day window passes, order details in your dashboard will be updated as follows:
Field | Original Data (Days 1–30) | Sanitized Data (Day 31+) |
Street Address | 789 Maple Avenue | 1234 Redacted St |
Phone | 555-012-3456 | 555-555-5555 |
City/State/Zip | Post Falls, ID 83854 | Post Falls, ID 83854 (Unchanged) |
⚠️ Your Responsibility: Marketplace Compliance
While Acenda provides these automated safeguards, adhering to specific marketplace PII regulations is the sole responsibility of the Acenda Client.
Rule Adherence: You must ensure your internal workflows comply with the unique PII policies of each marketplace (e.g., Target+, Amazon, or Walmart).
No Active Monitoring: Acenda does not monitor, audit, or enforce marketplace-specific compliance rules on your behalf.
Data Backups: If you require long-term access to full PII for shipping or accounting records, ensure you Export Your Data or sync it to your ERP within the first 30 days.
