How to generate API Keys in Ship Station.
Log in to your ShipStation account and go to the gear icon in the upper right. Then click on Account > API Settings. From there, you will be presented with a button to generate an API Key. You will want to do this for the V1 API.
After you click "Generate API Key," you will be prompted to select a validity period for the key. We suggest choosing 12 months. You will need to regenerate this key again once this time period expires. We recommend setting a calendar reminder to do this later.
You will then be presented with a set of api keys that look like this:
Once these API keys are generated, add them to the ShipStation integration in your Acenda account.
Under Fulfillment Providers, you will need to either add Shipstation or edit an existing install. Click the Edit button next to the Shipstation integration you need to update.
In the Settings > Authorization section of the integration, add your existing/newly created valid API Key / API Secret generated in ShipStation. Click Save, and our system should update.
How to regenerate and fix invalid API Keys.
Sometimes the credentials in our system were entered incorrectly, or you used ShipStation API Keys that are no longer valid. When this occurs, orders stop flowing, and we can no longer get tracking updates from Shipstation.
Follow the steps above to create a new API key if you no longer have access to your old api keys.
You'll need to update the Shipstation integration with the new keys that you generated.
How can I tell if my API keys have expired in Shipstation?
In the API key section of ShipStation, you will see a list of API Keys now and their corresponding expiration date:
How can I tell if my API keys are bad in Acenda?
From the integrations section in our admin, you will see a section for fulfillment providers. There will be a red i icon that is indicating that your connection is unhealthy. This means that we are no longer able to connect successfully to ShipStation. Click the Edit button to open the integration for more details.
If you receive a "Connection Unhealthy" message like the screenshot below, we need new API keys. You can add your new keys and click Save.
After our integrations' next interaction with ShipStation, we should be back to normal, and order data will resume flowing.