Every item in Acenda has a Change Log that shows what changed on that item, when it changed and who saved it. Use it to answer questions like "who changed this price?", "what did the description say before the last import?" or "when did this item's listing action change?"

This article shows you how to open the Change Log, what each control does, what is and isn't recorded, and what to do if you need to undo a change.

Good to know: The Change Log is read-only. It shows history, but it can't undo a change for you. To roll back, see An import changed values and I need to undo it under Troubleshooting below.

Step 1: Open an item's Change Log

In the sidebar, under CATALOG, click Items.
In the search box, enter the item's SKU, name or ID. To narrow the list, you can also filter by group (Product, Variant or, if kits are turned on for your account, Kit).
Click the eye icon (View) on the item's row to open it.
Click the Change Log tab. It's the last tab on the item page.

Tip: Every item record has its own Change Log, including products (the parent of a group), variants and kits. A product's log shows changes to the product record itself. To see a change to one variant's size, color or price, open that variant's own Change Log.

Step 2: Read the log

Entries are listed newest first in a table with these columns:

Date: When the change was saved, shown in your account's time zone (or your browser's time zone if your account doesn't have one set).
Set by: The user or connection that saved the change, for example your-teammate@example.com. Changes made by an automated process can show a system name or be blank.
Type: Which part of the item changed (see the list below).
Field: The field that changed, such as Name, UPC, Listing Action or the name of a custom field.
Old value and New value: The value before and after the change. For image address changes, small thumbnails of the old and new image are shown instead of text.
Actions: The Diff button, described in Step 3.

The Type column tells you where the change came from:

item: The item's own details, including custom fields.
pricing_item: The item's base price, MSRP and MAP.
custom_pricing: A channel-specific price override.
promotion: A promotion on the item's pricing.
image: Details of an existing image, such as its image address.
sku_presentation: An alternate SKU the item uses on a channel.
channel_item_mapping: The item's settings on a channel, such as its listing action.
ai_suggestion and manual_override: Channel attribute values you accepted from an AI suggestion or entered as a manual override in CHANNELS > Item Issues (AI).

Step 3: Filter and compare changes

Type and Field filters: Pick one or more values from either drop-down to show only matching entries. The options are built from the entries in the log, so you'll only see types and fields that actually changed.
Clear Filters: Resets both filters and shows every entry again.
Diff: Opens a side-by-side view of the old value (left) and new value (right) with the changed words highlighted. It's the easiest way to spot a small edit in a long description or bullet point. You can drag the window's corner to make it bigger, and click Close when you're done.

Tip: Before you restore or re-enter a value, open Diff and copy the old text from the left side. That way you have the exact wording to put back.

What the Change Log does and doesn't record

The Change Log records edits to existing item data, whether they were made by hand in the admin, by an import, through the API or by a connected integration. Because it tracks edits only, some things never appear:

Limitations

Adding or removing records isn't logged. Creating an item, adding or deleting an image, setting a price for the very first time, and adding an item to or removing it from a channel don't create an entry. Later edits to those records do.
Inventory quantities aren't shown here. Stock changes don't appear in the item Change Log.
Only recent history is kept. Entries are currently kept for about 120 days, and the tab shows up to the 100 most recent changes. This may change, so don't rely on the Change Log as a permanent record. For older history, use your daily product backup.
Entries can't be edited or deleted, and Acenda can't guarantee every change is captured.

Related change history in Acenda

Channel settings: Each integration has its own Change Log tab for changes to its settings. In the sidebar, under CHANNELS, click Integrations, click Edit next to the integration, and open the last tab, Change Log.
What was sent to a marketplace: The item Change Log shows changes inside Acenda, not what was pushed to a channel. To see what Acenda sent to a marketplace and when, use Channel Events.

Troubleshooting and FAQ

I don't see a Change Log tab. Make sure you opened the item itself with the eye icon from CATALOG > Items. The Change Log is the last tab on the item page. On a smaller screen, scroll the tab bar to the right to find it.
The tab says "No changelog entries found." Nothing on this item has been edited in the time the log keeps, or your filters are hiding every entry. Click Clear Filters and check again.
I see "Error fetching changelog." Refresh the page and try again. If the error keeps coming back, contact Acenda Support with the item's SKU.
An import changed values and I need to undo it. There's no undo button. Use Diff to find the old values for a few items and re-enter them. For many items, download the most recent daily product backup from before the import, keep only the rows and columns you need, and re-import that file.
Older entries are missing. Entries are currently kept for about 120 days, and the tab shows only the 100 most recent changes. Older history is only available from your daily product backups.
A change I know happened isn't listed. Check whether it was an addition or removal (for example a new image or adding the item to a channel) or an inventory update. Those aren't recorded. Also check you're on the right record: a variant's change shows on the variant, not on its product.
Can I delete an entry? No. Change Log entries can't be edited or deleted.

Still stuck? Contact Acenda Support and we'll help.

Keywords

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How to View a Product's Change History