Channel Events is a log of the updates Acenda sends to your connected sales channels: product content, inventory and pricing. Use it to check what was sent to a channel, and when.
Channel Events is different from an item's Change Log, which records edits made inside Acenda (for example, someone changing a description or price). To see those edits, read How to View a Product's Change History.
Which channels are covered: Channel Events are currently recorded for Target Plus, Walmart, TikTok Shop and Mirakl-based marketplaces such as Lowe's, Kohl's, Macy's and Nordstrom. For other channels, the tab shows No channel events found.
Open Channel Events for an integration
Use this view to see every update sent through one channel connection. It's also the only place you can export events.
In the sidebar, under CHANNELS, click Integrations.
Find the sales channel integration and click Edit. (New to the integration page? See Connecting Sales Channels: How to Integrate with Acenda.)
Click the Channel Events tab. It sits between Products and Settings.
Open Channel Events for a single item
Use this view to see every update sent for one item, across all of your channels.
In the sidebar, under CATALOG, click Items.
Find the item and click the eye icon on its row to open it. (Clicking the row itself doesn't open the item.)
Click the Channel Events tab. It sits right after the Channel Status tab.
Tip: Channel Events shows what Acenda sent. To see an item's current state on each channel (for example live, not live or with errors), use the Channel Status tab instead. See What is Channel Status?.
Filters and controls
Both views share the same filters, with two differences: the integration view has a Record ID search box, and the item view has a Subscription filter.
Record ID (integration view): Enter an item's Acenda ID number to see only that item's events. This only accepts the ID number. It doesn't search by SKU, UPC or item name. You'll find the ID number at the end of the item page's web address, for example
.../items/123456.Subscription (item view): Limit the list to one channel connection.
Operation Type: Inventory, Pricing or Item Content (titles, descriptions, images and other listing details). Walmart promotional price updates appear when this is set to All.
Status: Success, Error or Pending.
Direction: Out means sent from Acenda to the channel. All events recorded today are outbound.
Start Date and End Date: Pick a range of up to 31 days. Dates use your organization's time zone.
Clear Filters: Reset everything.
Rows per page: 20, 50 or 100, newest first.
Read an event
Each row shows when the update was sent (Created At), the item it relates to (Record ID on the integration view, Subscription on the item view), the Record Type, the Operation, the Direction and the Status.
Click the icon in the Details column to expand a short summary of what changed.
Click View Full Details to open the full record. Switch between Diff View (what changed compared with the previous update sent, when available), Formatted and Raw JSON.
Click Copy JSON to copy the details, for example to share with support.
Good to know: Details show the data Acenda sent, not the channel's reply. Success means the update was delivered to the channel. The channel can still reject it afterward. Those rejections appear under CHANNELS > Item Issues, not here. See How to Fix Marketplace Listing Errors.
Export events to CSV
Open Channel Events on the integration (see above).
Set any filters you need. To export a specific period, set both a Start Date and an End Date, up to 31 days apart. If you leave the dates empty, the export covers the last 30 days.
Click Export CSV. Large exports download as a ZIP file containing the CSV.
The file has these columns: created_at, record_id, record_type, related, operation_type, subscription_id, direction, metadata (the same details you see in View Full Details), session_id and status.
Tip: The export doesn't use the Status filter. It always includes every status, so filter the status column in your spreadsheet. Export is only available from the integration view, not from an item page.
Products with variants
Some channels send a whole variant family in one update. For example, Target Plus logs product content events on the parent item, while inventory and pricing events are logged on each variant. If you can't find a content update on a variant, check its parent:
Open the variant item (CATALOG > Items > eye icon).
Click the Parents tab to see its parent product, and open it.
Click the parent's Channel Events tab.
Limitations
Timing: An event appears only after Acenda actually sends the update, which happens on each channel's regular sync schedule, not the moment you save a change. If nothing the channel receives has changed, nothing is sent and no new event appears.
History: Events are currently kept for about 120 days, then removed automatically. Export anything you need to keep longer.
What it covers: Channel Events is a record of what Acenda sent. For what is live on the channel right now, check the Channel Status tab or the channel's own seller portal.
Read-only: Events can't be edited or deleted.
Troubleshooting and FAQ
My change isn't in Channel Events yet: Updates go out on the channel's regular sync schedule, so give it some time. Check that your date filters include today, and check the item's Channel Status tab for errors that might be holding it back. If it still hasn't appeared after a day, contact Acenda Support.
I can't find an item by SKU or UPC: The Record ID search only accepts the item's Acenda ID number. Open the item from CATALOG > Items and use its own Channel Events tab, or copy the ID number from the end of its web address.
An event shows Error: The update couldn't be delivered to the channel. Check CHANNELS > Item Issues for listing errors on that item (see How to Fix Marketplace Listing Errors). If the error keeps happening, contact Acenda Support and include the event's date and time and Record ID.
The event says Success, but the channel still shows old data: The channel may still be processing the update or may have rejected it. Check Item Issues and the item's Channel Status tab.
The details say there were no changes: Acenda re-sent the same data, for example during a full catalog refresh. This is normal.
The tab shows "No channel events found": Check your filters and date range. The channel may not be one that records Channel Events, nothing may have been sent recently, or the events may be older than about 120 days.
Can I delete an event? No. Events are a permanent record until they expire.
Related articles
Still stuck? Contact Acenda Support and tell us the integration, the item's Record ID and the date of the event you're looking for.