Can I update a tracking number once I have submitted it to Target+?
The ability to update a tracking number for a Target+ order depends on the validity of the number you initially submitted. There are two possible scenarios:
Scenario 1: You submitted an invalid tracking number OR a tracking number with a carrier that Target+ does not support.
Answer: Yes, you can correct this.
If the system recognizes the tracking number as invalid (e.g., wrong format, incorrect check digit) or the carrier is not on Target+'s approved list, you can cancel the incorrect shipment information in Acenda and resubmit it with the correct details.
Instructions:
Log in to your Acenda admin panel.
Navigate to Admin > Orders.
Locate and open the order that requires correction.
Within the order details, click on the Ship Advice tab.
Find the shipment with the incorrect information and click the Cancel button associated with it.
Once the cancellation is processed, click the "Fulfill Items" button to re-enter the correct tracking number and carrier information.
Scenario 2: You submitted a valid tracking number, but it is incorrect (e.g., for the wrong order).
Answer: No, you cannot modify the tracking number in the system.
Once a valid tracking number is submitted and accepted by Target+, it is locked and cannot be changed or canceled through the Acenda platform. The information is often sent to the customer immediately.
Recommended Action:
It is crucial to notify Target+ of the error to prevent customer service issues.
Open a support ticket with the Target+ Partner Support team as soon as possible.
In your ticket, clearly explain the situation and provide the following details:
The Target+ Order ID.
The incorrect (but valid) tracking number you submitted.
The correct tracking number should be on the order.
The Target+ team may be able to handle the issue internally and ensure the customer receives the correct information.