Accessing and Using Your Product Catalog Backups
Tags: backup, restore, partial restore
How can I restore my product catalog if I make a mistake?
We've got you covered! We recognize that mistakes can occur, particularly when managing a large product catalog. To provide a safety net, Acenda automatically generates a full export of your product catalog every single day.
This file serves as a daily backup, enabling you to quickly restore your products or rectify errors caused by a faulty import or accidental change.
How to Find Your Daily Product Backups
You can find these automatic daily exports right inside your Acenda admin panel.
From the Acenda Admin, navigate to Admin in the main menu, then go to Import/Export.
Click on the Export tab.
On this page, you will see a table listing your generated export files. To find the automatic daily backup, look for the entry that has service-account-daily_export listed in the "Created By" column. The "Created Date" column displays the exact date the backup was created.
How to Use a Backup to Restore Your Products
Follow these steps to restore your catalog from a backup file.
Important First Step: Before restoring from an old backup, we strongly recommend you first create and download a manual export of your current product catalog. This ensures you have a backup of the catalog's state before the restore, giving you a safe recovery point in case you need to undo the operation.
Download the Correct File: From the Admin > Import/Export > Export page, locate the backup you wish to use. Identify it by finding service-account-daily_export in the "Created By" column and matching the "Created Date" to the day you need. Click the filename in that row to download it to your computer.
Review the Data (Recommended): Before importing, we strongly recommend opening the downloaded CSV file in a program like Microsoft Excel or Google Sheets. Quickly scan the data to ensure it is the correct file.
Import to Restore:
Navigate back to Admin > Import/Export and click the Import tab.
Upload the backup file you downloaded.
Follow the standard import process. This will use the data in the file to overwrite the products in your catalog.
Performing a Partial Restore
You do not have to restore the entire catalog from a backup file. You can perform a partial restore to fix only specific products or data fields. This is an excellent way to surgically correct an error without affecting the rest of your catalog.
To do this, simply edit the downloaded backup CSV file before you re-import it:
To restore only specific products: Open the CSV and delete all rows except for the products (SKUs) you wish to restore. Save the file and import it.
To restore only specific data (e.g., price): Open the CSV and delete all columns except for the product identifier (like SKU or id) and the column(s) you wish to fix (like price). Save the file and import it. The system will update only the data in the columns you provided.
Frequently Asked Questions
Q: How often are these automatic backups created? A: A new product catalog export is generated automatically once every 24 hours.
Q: Can I create my own backup before making a big change? A: Absolutely! As mentioned above, we highly recommend creating a manual export from the Admin > Import/Export > Export page before any major update or restore operation.