How to Set Up and Manage Price Promotions
You can set up price promotions in Acenda either one by one or in bulk using a CSV file. It is important to note that you must create at least one promotion manually before you can begin using the bulk import tool.
Below are the methods for creating promotions, followed by instructions for deleting or overriding them.
Method 1: Manual Setup (For Your First or a Single Promotion)
This method is required for your very first promotion, as it sets up the promotion database in Acenda. It is also the quickest way to add a single, one-off promotion.
Navigate to Acenda Admin > Items.
Locate the item variant you want to create a promotion for and click to edit it.
Select the Pricing tab.
Scroll down to the "Promotional Prices" section and click the + Add promotional price button.
Complete the form that appears:
Subscription: Select the channel where the promotion will apply.
Price: Enter the promotional price.
Start Date & End Date: Set the duration for your sale. The schedule is based on Pacific Standard Time (PST).
Click the Add button to save and activate the promotion.
Method 2: Bulk Setup via CSV Import
Once you have created at least one promotion manually, you can use the import tool to add multiple promotions at once.
1. Get the Promotion File Template To ensure your file is formatted correctly, you should first export the file structure from Acenda.
Go to Admin > Import/Export and select the Exports tab.
Set the export type to Promotion and click Export.
In the "Generated Files" section, find your export and click the download button.
2. Prepare Your Import File. Open the downloaded CSV file in a program like MS Excel or Google Sheets.
Delete the meta-data columns (Columns A - E). You only need the columns from sku to price.currency.
Fill in the rows with your promotion details:
sku: The SKU of the specific item variant.
subscription_id: Leave this blank to apply the promotion to all channels. To apply to a specific channel (e.g., Target+), you must use its ID. You can find the Subscription ID by going to Admin > Integrations; the ID is the value in the first column next to the channel name.
date_start & date_end: Enter the start and end dates using the format
yyyy-mm-dd hh:mm:sswith a 24-hour clock (e.g., 2026-10-12 20:00:00 for 8:00 PM). Schedule is based on Pacific Standard Time (PST).price.amount: The promotional price. Do not include currency symbols.
price.currency: The three-letter currency code (e.g., USD).
When finished, save the file in CSV UTF-8 format.
3. Import Your Promotions File
Navigate back to Admin > Import/Export and select the Imports tab.
Click + New Import.
Select the import type Promotion.
Locate and upload your saved CSV file.
On the next screen, confirm that the fields from your file are mapped correctly.
Click the Start Import button.
How to Delete or Override Promotions
There are two ways to manage existing promotions that you wish to remove or change.
Manual Deletion: You can manually delete specific promotions through the Admin tool.
Go to Items.
Locate the item variant and click to edit it.
Click the Pricing tab.
Scroll to find the specific promotion you wish to remove.
Expand the promotion details.
Click the Delete button.
Bulk Overrides (Import Tool) Currently, there is no way to delete promotions using the import tool.
If you need to change a promotion in bulk, please create a new promotion that overrides the promotion you wish to delete. Ensure the new promotion covers the same dates or timeframe. The more recent version of the promotion will take priority over the old one.
Verify Your Promotions
After importing or manually creating sales, we recommend that you verify that the promotions were added correctly.
Go to Admin > Items and search for an item you included in your update.
Click the Pricing tab.
Scroll to the "Promotional Prices" section. You should see the new promotion listed.