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How to Set Up Price Promotions

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Written by Sam E.

Creating and Managing Price Promotions

Whether you’re running a flash sale or a seasonal clearance, Acenda allows you to manage promotional pricing individually or in bulk. This guide covers how to set up, manage, and verify your discounts to ensure your customers get the best deal (and you get the best conversion).

⚠️ Crucial First Step

You must manually create at least one promotion (Method 1) in the system before you can successfully use the bulk import tool (Method 2). This ensures the system initializes the necessary data structures for your catalog.

Method 1: Manual Setup (Individual)

Use this method for your very first promotion or when applying a discount to a specific single item.

  1. Locate the Item: Navigate to Admin > Items. Search for the specific item variant and click to edit.

  2. Access Pricing: Select the Pricing tab within the item details.

  3. Add Promotion: Scroll down to the Promotional Prices section and click the + Add promotional price button.

  4. Configure Details:

    • Subscription: Choose the specific sales channel (e.g., Amazon, Walmart).

    • Price: Enter the sale price.

    • Start & End Date: Set the duration.

    • Note: All schedules operate on Pacific Standard Time (PST).

  5. Save: Click Add to activate the promotion.

Method 2: Bulk Setup (Import)

Bulk importing is the fastest way to manage large-scale sales events across your entire catalog.

Step 1: Get the Template

  1. Go to Admin > Data Management > Import/Export.

  2. Select the Exports tab.

  3. Set the Export Type to Promotion and click Export.

  4. Download the file from the Generated Files list.

Step 2: Prepare the File

Open the file in your preferred spreadsheet editor.

  • File Format: Microsoft Excel (XLS or XLSX) is the preferred format for these imports. While CSV UTF-8 is also allowed, using XLS/XLSX is preferred to maintain data integrity.

  • Clean Columns: Delete columns A through E (system metadata). Keep only the columns starting from sku through price.currency.

  • Enter Data:

    • sku: The SKU of the item variant.

    • subscription_id: The ID of the sales channel. Find this at Admin > Integrations (the number in the first column). Leave blank to apply the price to all channels.

    • date_start & date_end: Use the 24-hour format yyyy-mm-dd hh:mm:ss (e.g., 2026-12-01 20:00:00). All times are PST.

    • price.amount: The numerical sale price (e.g., 19.99). Do not use currency symbols ($).

    • price.currency: The three-letter currency code (e.g., USD).

Step 3: Upload and Import

  1. Return to Admin > Data Management > Import/Export and select the Imports tab.

  2. Click + New Import and select Promotion as the type.

  3. Upload your XLS or XLSX file.

  4. Review the field mapping and click Start Import.

Managing and Modifying Promotions

How to Delete or Modify

  • Manual Deletion: Go to the item's Pricing tab, locate the promotion, expand the details, and click Delete.

  • Bulk Overwrite: You cannot "delete" via import, but you can overwrite. Simply create a new entry for the same SKU with the same start/end dates. The most recent upload takes priority.

How to Verify

To ensure your prices are live and accurate:

  1. Navigate to Admin > Items.

  2. Select an item from your import.

  3. Check the Pricing tab under Promotional Prices to confirm values and date ranges are correctly reflected.

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