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How to Set Up Price Promotions

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Written by Sam E.
Updated over 3 weeks ago

Creating and Managing Price Promotions

You can create price promotions in Acenda individually or in bulk via CSV import. This guide covers how to set up, manage, and verify your promotional pricing.

🎥 Video Tutorial: Watch how to create promotions

⚠️ Important: You must manually create at least one promotion (Method 1) in the system before you can use the bulk import tool (Method 2).

Method 1: Manual Setup (Individual)

Use this method for your very first promotion or when setting up a sale for a single item.

  1. Locate the Item:

    • Navigate to Admin > Items.

    • Search for the specific item variant you want to discount and click to edit it.

  2. Access Pricing:

    • Select the Pricing tab within the item details.

  3. Add Promotion:

    • Scroll down to the Promotional Prices section.

    • Click the + Add promotional price button.

  4. Configure Details:

    • Subscription: Select the specific sales channel for the promotion.

    • Price: Enter the sale price.

    • Start & End Date: Enter the duration.

    • Note: All schedules operate on Pacific Standard Time (PST).

  5. Save:

    • Click Add to save and activate the promotion.

Method 2: Bulk Setup (CSV Import)

Prerequisite: Ensure you have created at least one promotion manually first.

Step 1: Get the Template

  1. Go to Admin > Data Management > Import/Export.

  2. Select the Exports tab.

  3. Set the Export Type to Promotion and click Export.

  4. Download the file from the Generated Files list.

Step 2: Prepare the CSV File

Open the file in Excel or Google Sheets and format it as follows:

  1. Clean Columns: Delete columns A through E (system metadata). Keep only the columns starting from sku through price.currency.

  2. Enter Data:

    • sku: The SKU of the item variant.

    • subscription_id: The ID of the specific sales channel (e.g., Target+).

      • Find this ID at Admin > Integrations (the number in the first column).

      • Leave blank to apply the price to all channels.

    • date_start & date_end: Use format yyyy-mm-dd hh:mm:ss (e.g., 2024-12-01 20:00:00).

      • Use a 24-hour clock.

      • All times are PST.

    • price.amount: The numerical sale price (e.g., 19.99). Do not use currency symbols ($).

    • price.currency: The three-letter currency code (e.g., USD).

  3. Save: Save the file as a CSV (UTF-8).

Step 3: Import the File

  1. Go to Admin > Data Management > Import/Export and select the Imports tab.

  2. Click + New Import.

  3. Select Promotion as the import type.

  4. Upload your CSV file.

  5. Review the field mapping and click Start Import.

How to Delete or Modify Promotions

Option A: Manual Deletion

You can remove a promotion individually through the interface.

  1. Go to Admin > Items and edit the item.

  2. Click the Pricing tab.

  3. Locate the promotion under Promotional Prices.

  4. Expand the details and click Delete.

Option B: Bulk Overwrite

You cannot delete promotions using the CSV import tool, but you can overwrite them.

  1. Create a new entry in your CSV for the same SKU.

  2. Ensure the date_start and date_end cover the same timeframe as the old promotion.

  3. Enter the new price.amount.

  4. Import the file. The most recent upload will take priority and overwrite the previous data.

How to Verify Promotions

To confirm your promotions are active:

  1. Go to Admin > Items.

  2. Select an item included in your recent update.

  3. Click the Pricing tab.

  4. Check the Promotional Prices section to ensure the new values and dates are correct.

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