Acenda IQ scans your product data for issues and suggests fixes you can review and accept with one click. It's built into Item Issues (AI), so you work from the same list of errors you already know, with Acenda's suggested value sitting right next to each one.
What Acenda IQ is
Acenda IQ reads your product data and the error messages Acenda's own checks raised, then proposes a value that would clear the error — a formatting fix, a corrected attribute value, or similar. Each suggestion comes with a confidence score, and you choose whether to accept it or reject it. Nothing changes until you do.
Review every suggestion before accepting it. Acenda IQ is a guidance tool, not an autopilot — see the disclaimer at the end of this article.
Step by step
In the sidebar, under CHANNELS, click Item Issues (AI). It's currently in beta.
In the channel list on the left, pick the sales channel you want to review, such as Target Plus. We recommend working one channel at a time.
Click the Status filter and choose Unresolved, Pending, Resolved or Rejected. Unresolved and Pending are the ones still waiting on a decision.
Use the Confidence slider to set a minimum AI Confidence, then click Apply. Acenda IQ opens at roughly 75%–100% by default — in our experience that range has the most reliable suggestions, but it's a starting point, not a guarantee, so spot-check lower-confidence ones too if you want full coverage.
Optional: use Error Source to see issues from Acenda's own checks versus ones a channel reported back itself, and the AI filter to show only items that do (or don't) have a suggestion yet. Only Acenda-flagged issues get a suggestion — see What it doesn't handle below.
Review each suggestion. If there's a why? link next to the confidence score, click it to see Acenda IQ's reasoning. Expand the row to see the product's SKU and ID, and click through to open the full item.
Approving and rejecting
To accept or reject one suggestion, use the Accept/Reject icons on its row. Changed your mind? An Undo icon appears once you've decided.
To handle several at once, select the checkbox on each suggestion you want. A bar appears at the bottom of the screen with Accept All, Reject All and Clear (to drop your selection). Select All On Page, above the list, selects everything currently shown.
Need a copy outside Acenda? Export CSV, above the list, downloads whatever you currently have filtered.
How approved fixes reach your data
Accepting a suggestion does not change your underlying product record. It updates the value Acenda sends to that one channel — the same kind of change as a manual override — and it shows up on CATALOG > Attribute Overrides as an "AI" override, alongside anything you've overridden by hand.
You don't need to export or re-import anything to get it live: accepting automatically queues the item for a fresh render, and once that render picks up the new value, Acenda sends it to the channel the normal way. It's also recorded on the item's Change Log tab, so you have a record of when it changed and what it replaced.
If you also want your actual catalog data to match, update it yourself: open CATALOG > Items, open the item, and edit the field on its Details tab, or include the change the next time you import product data.
What it doesn't handle
Acenda IQ only generates suggestions for issues Acenda's own checks raised. It doesn't propose fixes for errors a marketplace hands back after its own review — those need a different resolution, not a data correction. For example:
An item a channel removed for being out of stock too long, a "Barcode released after" notice, a SKU-rationalization or unlisted notice, or anything a channel operator rejected directly
Item Issues (AI) is a filtered, suggestion-enriched view of the same issues as CHANNELS > Item Issues — one channel at a time, with Acenda IQ's value where it has one. For the full list across every channel, with the Attribute Path column and CSV export, use Item Issues itself; see How to Fix Marketplace Listing Errors.
Troubleshooting and FAQ
I don't see a suggestion for every error. Acenda IQ skips the channel-decision errors described in What it doesn't handle, and not every attribute is eligible for a suggestion yet.
I accepted a suggestion, but the channel still shows the old value. Give it a little time — accepting queues a fresh render, and the channel update follows that render rather than happening instantly. Check the item's Change Log to confirm the acceptance went through.
I want to undo a decision. Use the Undo icon on that row, or reject a suggestion you'd already accepted — either records a new decision.
Is there a video? Acenda Video Guide Tutorials includes a walkthrough of correcting item errors, including AI-suggested fixes.
Related articles
Still stuck? Contact Acenda Support and tell us the channel and item involved.
Important disclaimer: Acenda IQ is a guidance tool. Review every AI-suggested fix before accepting it. Acenda is not responsible for data errors or mistakes resulting from the use of AI-suggested fixes.