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How to set an inventory floor for a marketplace

Hold back units so a marketplace never shows your last few.

The Inventory Floor is a safety buffer for a single sales channel. Acenda holds back that many units from the stock it sends to the channel, so you stop selling there before you actually run out. It helps cover damaged units, miscounts and orders that arrive on other channels before the next inventory update.

Each sales channel connection has its own floor. Setting a floor on Target Plus doesn't change what Amazon, Walmart or any other channel receives.

How the calculation works

For each item, Acenda starts from the On Hand stock in every warehouse mapped to that channel. On Hand is the stock available to sell: Quantity − Allocated for a warehouse with Respect Allocations turned on (the recommended setting). See How to manually adjust inventory for what each number means.

Units sent to the channel = On Hand − Inventory Floor
If On Hand is equal to or lower than the floor, the channel receives 0 (out of stock). Acenda never sends a negative number.

Examples with an Inventory Floor of 2:

  • 10 units on hand: 10 − 2 = 8. The channel shows 8 available.

  • 3 units on hand: 3 − 2 = 1. The channel shows 1 available.

  • 2 units or fewer on hand: 2 − 2 = 0. The channel shows 0 (out of stock).

More than one warehouse? On most channels the floor is taken off each mapped warehouse separately, then the results are added up. For example, with a floor of 2, Warehouse A holding 5 and Warehouse B holding 1, the channel receives 3 (5 − 2) + 0 (1 − 2, which becomes 0) = 3, not 4. With several warehouses, a floor holds back more stock than the number you enter.

How to set an Inventory Floor

  1. In the sidebar, under CHANNELS, click Integrations.

  2. In the Sales Channels list, click Edit next to the channel you want to change (for example Target Plus, Walmart or Amazon). For more on finding a channel's settings, see How to connect a sales channel to Acenda.

  3. Open the Settings tab.

  4. Open the sub-tab that holds Inventory Floor. Its name depends on the channel:

    • Configuration: Target Plus and DSCO retailers

    • Inventory Control: Walmart

    • Inventory Configuration: Amazon, Shopify and eBay

    • Functionality Control: Mirakl marketplaces such as Macy's, Kohl's, Nordstrom, Lowe's, Best Buy and JCPenney

    If you don't see it, check the other sub-tabs after General, Notifications and Authorization. Not every channel has this setting.

  5. In Inventory Floor, enter a whole number, such as 2, 5 or 10. To turn the floor off, enter 0 or leave it blank.

  6. Click Save.

Things to know

  • The new floor isn't sent instantly. Acenda applies it on the channel's next scheduled inventory update. Each marketplace runs on its own schedule, usually within the hour.

  • Only mapped warehouses count. Stock in a warehouse that isn't mapped to the channel is never sent, with or without a floor. See How to add and manage warehouses.

  • One floor per channel. There's no separate floor per item or per warehouse. The channel's floor applies to every item on that channel.

  • Low-stock items can show 0. Any item with stock at or below the floor shows as out of stock on that channel, even though Acenda still shows units on hand.

  • Never enter a negative number. The field doesn't block it, and on some channels a negative floor would send more units than you have.

  • CommerceHub retailers work differently. On retailers connected through CommerceHub (for example The Home Depot, Costco, QVC, Belk and Hot Topic), the Inventory Floor is a minimum quantity to send, not a buffer, so it can raise low stock instead of lowering it. Contact Acenda Support before changing it there.

  • Updating stock in bulk? Use the Import tool. See How to bulk update inventory with the Import tool.

Target Plus tip: A floor makes low-stock items show 0 on Target Plus. If an item stays at 0 for a long time, Target may remove it for prolonged out-of-stock inventory, and it won't be relisted until its stock is above the floor again. See Troubleshooting: Target+ error "Item removed due to prolonged out-of-stock inventory".

Troubleshooting & FAQ

  • The channel shows 0, but Acenda shows stock: Compare the item's On Hand in each mapped warehouse with the floor. If each warehouse is at or below the floor, 0 is expected. Also check that the warehouse holding the stock is mapped to the channel and set to Active, and that the item doesn't have its Listing Action for that channel set to ZERO or UNLIST (both always send 0).

  • The channel shows less than I expected: If you sell from several warehouses, the floor is taken off each one (see More than one warehouse? above). Allocated units for open orders are also excluded from On Hand.

  • I changed the floor but the channel hasn't updated: Wait for the channel's next inventory update, usually within the hour. Make sure you clicked Save on the Settings tab.

  • I can't find Inventory Floor in my channel's settings: Check each sub-tab on the Settings tab. If it's not there, that channel doesn't support a floor. Contact Acenda Support if you need one.

  • Does the floor change my stock in Acenda? No. It only changes the number sent to that channel. Your Quantity, Allocated and On Hand in Acenda stay the same.

Related articles

Still stuck? Contact Acenda Support and tell Acenda support the sales channel and an example SKU.

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