Welcome to Acenda! Moving from your current channel partner follows a structured, guided process — a dedicated Onboarding Manager walks you through every stage below, from first connecting your marketplaces to the final switchover.
At a glance
Typical timeline: most migrations run about 10 business days from kickoff to go-live, though it can vary with catalog size and how many channels you're connecting.
Go-live window: switchovers are generally scheduled for a Tuesday or Wednesday afternoon, which gives our team a full business day right after cutover to monitor and troubleshoot.
Your main point of contact: a dedicated Onboarding Manager guides you through each stage.
The six stages: Security & API Connectivity → Historical Order Sync → Catalog & Super Templates → Team Setup & Training → Technical Testing → Final Sign-off & Launch.
Stage 1: Security and API Connectivity
Your Onboarding Manager starts by securely connecting Acenda to your marketplaces.
Connect channels yourself (recommended): for most marketplaces, the quickest and most secure option is to connect your own account under CHANNELS > Integrations in Acenda — see Connecting Sales Channels: How to Integrate with Acenda. This keeps your credentials out of anyone else's hands.
If a channel requires you to share credentials directly, your Onboarding Manager will request them through NoteShred, which encrypts the message and deletes it after it's viewed. Never send API keys, passwords, or login details by email, Slack, or support chat.
Best practice: create a dedicated set of API keys or app credentials for Acenda rather than reusing your previous partner's.
Keep your old integration active until the switchover is fully complete — don't revoke or delete its credentials early.
Marketplace notification: if your marketplace requires it, let them know you're changing channel partners to Acenda.
Stage 2: Historical Order Synchronization
Once you're connected, Acenda typically pulls roughly 90 days of order history from each channel.
Order sync: Acenda receives data for recent orders so we have the history we'll need once you're live.
“Listening” mode: during this period we read that order data without pushing changes back to the channel on our side — your existing systems keep handling live order management until cutover. This builds up the history we need to support returns, customer service, and tracking lookups from day one of going live.
Stage 3: Catalog, Super Templates, and Remediation
Migration is also a good opportunity to clean up and standardize your product data before it goes live on new channels.
Data organization: it's a good time to retire outdated product data and tidy up your catalog structure.
Super Templates: you'll use an Acenda Super Template to map your product data to each channel's current attribute and schema requirements. See Using the Import Feature: How to Import Product Data into Acenda for how the import itself works.
Error remediation: we set aside dedicated time to find and resolve data validation errors or schema mismatches, so your catalog is clean and meets marketplace requirements before the final sync. Any issues also surface under CHANNELS > Item Issues (and Item Issues (AI) for AI-suggested fixes), so you can always see what still needs attention.
Guidance: your onboarding team will walk you through mapping and remediation so your catalog is set up to perform well on your target channels.
Stage 4: Team Setup and Training
We also make sure your team is set up with access and feels confident using Acenda before you go live.
Get your team set up: invite your colleagues under ADMINISTRATION > Users — see User Management and Setting Permissions. We recommend turning on Google Single Sign-On where you can, since it is the simplest way for your team to sign in; if you are signing in with a password instead, two-factor authentication (2FA) is required.
Live training: our onboarding team runs live training sessions for your staff.
Self-service resources: you also have full access to the Acenda Help Center (HELP > Help & Resources in Acenda) and our Acenda Video Guide Tutorials. If you get stuck at any point, you can always contact Acenda Support.
Stage 5: Technical Integration and Testing
Before the final launch, our integration team performs a deep dive into your technical setup.
Functional testing: we verify that your order, fulfillment, and inventory integrations are complete.
End-to-end validation: we test that data flows correctly between your systems and your marketplaces.
Stage 6: Final Sign-off and Launch
The final step is your green light.
Your approval: we won't proceed with the live switchover until we have your formal sign-off.
Launch: once you give the go-ahead, we execute the switchover during your scheduled window, officially moving your operations to Acenda.
What you need to have ready
Admin access (or the ability to generate API keys) for each marketplace or channel you're connecting.
A list of teammates who'll need an Acenda login.
Your current product catalog or export, if you'd like a Super Template pass before go-live.
A single point of contact who can give the final go-live sign-off.
FAQ
How long does the migration take?
Most full switchovers take about 10 business days. This gives our team time to sync your data, configure your integrations, and test thoroughly — though the exact timeline can vary with your catalog size and channel mix. Your Onboarding Manager can give you a date specific to your migration.
When does the actual switchover happen?
Switchovers are generally scheduled for a Tuesday or Wednesday afternoon, so our team has a full business day immediately after cutover for monitoring and troubleshooting.
Who will assist me during this process?
You'll be assigned a dedicated Acenda Onboarding Manager as your primary point of contact, supported by our integration and training teams at the relevant stages.
Related articles
Still stuck? Contact Acenda Support and your Onboarding Manager can help.
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