Welcome to Acenda. We are excited to help you transition your operations to our platform. To ensure a seamless migration from your current channel partner, we have established a structured onboarding process designed to minimize downtime and maximize data integrity.
Timeline and Scheduling
How long does the migration take?
The standard timeframe for a full switchover is 10 business days. This allows our team to properly sync your data, configure your integrations, and conduct thorough testing.
When does the actual switchover happen?
Migrations are typically scheduled for Tuesday or Wednesday afternoons. We choose these windows specifically to ensure the Acenda team has ample time for troubleshooting and "full loop" testing during standard business hours immediately following the transition.
Who will assist me during this process?
You will be assigned a dedicated Acenda Onboarding Manager. This person will serve as your primary point of contact and will lead you through each of the following stages.
Stage 1: Security and API Connectivity
Your Onboarding Manager will first focus on establishing secure connections to your marketplaces.
Credential Security: Please use NoteShred to provide Acenda with your marketplace API keys. This ensures your sensitive data is encrypted and destroyed after viewing.
Best Practices: We recommend creating a dedicated set of API keys for Acenda.
Incumbent Settings: Do not delete your incumbent channel partner's API credentials until the switchover is 100% complete.
Marketplace Notification: If applicable to your specific marketplace, please notify them that you are changing your channel partner to Acenda.
Stage 2: Historical Order Synchronization
Once connected, Acenda will perform a 90-day order pull.
Order Sync: Acenda will receive updates and data for all orders from the past 90 days.
"Listening" Mode: During the migration period, Acenda will not update or modify these orders; we are simply "listening" to the data. This ensures that once the switchover occurs, we have the necessary history to manage returns, customer service, and tracking effectively.
Stage 3: Product Catalog, SuperTemplates, and Remediation
Migration is the perfect time to organize your data and remove outdated product information.
Data Organization: Think of this as moving into a new home; it is the ideal time to get rid of "old junk" and optimize your structure.
SuperTemplates: You will utilize Acenda SuperTemplates to populate the most current channel attribution and product schemas.
Error Remediation: A critical part of this stage is error remediation. We set aside dedicated time to identify and resolve any data validation errors or schema mismatches. This ensures that your product data is "clean" and meets marketplace requirements before the final sync.
Guidance: The Acenda onboarding team will walk you through the mapping and remediation process to ensure your catalog is optimized for search and conversion on your target channels.
Stage 4: Training and Support
We want to ensure your team is confident using the Acenda platform before you go live.
Expert Training: Our West Coast-based team will conduct live training sessions for your staff.
Self-Service Resources: In addition to live training, you have full access to the Acenda Help Desk, instructional videos, and our Intercom CRM for real-time support.
Stage 5: Technical Integration and Testing
Before the final launch, our Sales Engineers perform a deep dive into your technical setup.
Functional Testing: We verify that the order, fulfillment, and inventory integrations are complete.
End-to-End Validation: We conduct testing to ensure data flows correctly between your systems and marketplaces.
Stage 6: Final Signoff and Launch
The final step is the "Green Light."
Client Approval: We will not proceed with the live switchover until we receive your formal sign-off.
Launch: Once you give the green light, we execute the switchover during the scheduled Tuesday or Wednesday window, officially moving your operations to Acenda.