How to contact Acenda Support: Open a support chat or ticket
Need help with Acenda? You can reach our support team, start a live chat, or open a support ticket directly from your Acenda admin account.
How do I open a support chat or submit a ticket?
Log in to Acenda Admin.
Look for the floating blue support circle in the bottom-right corner. It's on every page of the admin tool.
Click the circle to open the chat and send us a message. This starts a support case, also called a support ticket, that our team can follow up on.
What to include in your message
The faster we understand the problem, the faster we can fix it. Where they apply, include:
Your store or organization name
The channel or integration involved (for example Target+, Walmart, ShipStation)
The order number or SKU affected
The exact error text, copied or screenshotted rather than paraphrased
What you've already tried
A screenshot of what you're seeing
Never send passwords, 2FA codes, API keys, client secrets, or access tokens in a chat, ticket, or email — even to Acenda Support. We will never ask you for them.
Can't sign in?
The support chat only loads once you're signed in to Acenda Admin, so if you're locked out you won't see the blue circle. In that case, email support@acenda.com directly and we'll help you regain access.
Lost your authenticator / new phone: see How do I reset my Two-Factor Authentication (2FA) for the Acenda Admin Tool?
Your 2FA code is being rejected: see My Acenda 2FA Code Isn't Working. What's Wrong?
If you'd rather skip authenticator codes altogether, Acenda also supports signing in with Google — choose the Google option on the sign-in page instead of entering a password.
When is Acenda Support available?
Our support team is available 9 AM to 5 PM PT, Monday through Friday, and closed on major holidays.
Do I need to be logged in to get help?
Yes, to use the chat. Log in to your Acenda admin account and use the blue support circle in the bottom-right corner to start a chat or open a ticket. If you can't log in at all, see Can't sign in? above.
Before you contact us: you might find your answer faster by checking our Video Guide Tutorials or searching the Help Center. Both are also available from the sidebar under HELP > Help & Resources.
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