Updating Orders with Tracking
Manually entering tracking information is only necessary when the default shipping method or selected shipping method is Self-fulfillment. To manually update an order with tracking in Acenda, follow these steps:
On the sidebar under Data Management, click Orders.
On top, you can search the order in the Search bar by order number or customer name or filter the orders in the Status window by shipping status or in the Channel window by channel. You can also find the order by clicking on the Unshipped tab above the order list, sorting by Date Ordered or any other fields, and scrolling through the shown and sorted orders. Once you have found the desired order, click View to its right.
Click the Ship Advice tab.
Click the Create Ship Advice button.
Under the Warehouse window, select Self Fulfillment (if not already the default shipping method).
Click the Fulfill Items button at the bottom left.
Select the Carrier and enter the Cost, Tracking Number, and Tracking URL. Under the Product section, use the up arrow buttons to the right of the items to select the items to which the tracking applies.
When finished, click Create.