In Acenda, manual tracking entry and status updates are typically reserved for orders where the shipping method is set to Self-fulfillment. While most tracking is automated, there are instances where you may need to manually input data or move an order through the fulfillment pipeline.
Phase 1: Locating the Order
Navigate: In the main sidebar, go to Data Management and select Orders.
Search & Filter: Find your order using the Search bar (by order number or customer name) or use the Filters to sort by status or channel.
Access Details: Once you have located the correct order, click the View button on the far right.
Phase 2: Updating Status or Adding Tracking
Depending on your needs, you can either update the overall order status manually or provide detailed tracking information.
Option A: Manual Order Updates
For self-fulfilled orders, you may occasionally need to update the order status manually without a full shipping advice record.
Inside the order view, use the Status dropdown to move the order to "Shipped" or "Complete."
This is often used when a carrier does not provide tracking or for local pickups where standard shipping workflows don't apply.
Option B: Adding Detailed Tracking Information
To provide customers and marketplaces with full visibility, follow these steps to create a Ship Advice:
Click the Ship Advice tab within the order.
Select + Create Ship Advice.
Ensure the Warehouse is set to Self-Fulfillment.
Click Fulfill Items (bottom left) and enter:
Carrier: The shipping provider.
Tracking Number: The unique ID for the shipment.
Tracking URL: A direct link to the carrier’s tracking page.
In the Product section, use the arrows to assign this tracking number to specific items in the order.
Click Create to finalize and sync the data to the sales channel.