When an order ships, the sales channel, such as Target Plus or Amazon, needs the carrier and tracking number from Acenda so it can mark the order shipped and update the customer. In most cases this happens automatically: your fulfillment provider integration sends tracking to Acenda, and Acenda passes it on to the channel.
You add tracking by hand when an order ships from a Self Fulfillment warehouse (one that isn't connected to fulfillment software), or when tracking from your fulfillment software didn't come through. This guide shows you how.
How it fits together: When an order is routed to a warehouse, Acenda creates a ship advice, which is the instruction telling that warehouse which items to ship. Each package you ship is recorded on the ship advice as a fulfillment with its carrier and tracking number. You don't set the order status yourself. It changes to partially_shipped or shipped automatically as you add fulfillments.
Step 1: Find the order
Click ORDERS > Orders in the sidebar.
Use the tabs to narrow the list: Unshipped, Late, Shipped, Canceled or All. Orders waiting for tracking are usually on the Unshipped or Late tab.
Search for the order number, or use the filters to narrow by status, channel or warehouse.
Click the view icon at the end of the order's row to open it.
Step 2: Open the ship advice
Click the Ship Advice tab on the order page.
Each ship advice appears as its own card, labeled Ship Advice 1 of 2 and so on, with its status, warehouse, delivery address and items. Find the one for the warehouse that shipped the package.
No ship advice yet? If the tab says This order has no ship advices, or some items aren't on a ship advice yet, click Create Ship Advice. Choose the Warehouse the items shipped from, set the quantity for each item, and click Create. If the order is pending or partially_routed, you can click Retry instead to have Acenda try routing it again.
Step 3: Add the tracking information
On the ship advice card, click Fulfill Items.
Fill in the shipment details:
Type: Leave this as shipment. Choose replacement only if you're sending a replacement package.
Carrier: Choose UPS, UPS Mail Innovations, USPS, Fedex or OnTrac. The form starts on USPS, so change it if you used another carrier.
Method: Optional. The shipping service, such as "Ground".
Cost: Required. Enter the shipping cost, or leave it at 0.
Tracking Number: One tracking number, exactly as the carrier gave it to you.
Tracking URL: Optional. A link to the carrier's tracking page for this package. It must start with http:// or https://.
Is LTL Shipment: Turn this on for freight (LTL) shipments.
In the item list, use the quantity menu in the Unfulfilled column to choose how many of each item went out in this package. Leave items that weren't in this package at 0.
Click Create. The shipment now shows on the ship advice with its carrier, tracking number and a Track Package button.
If the order shipped in more than one package, click Fulfill Items again for each package, each with its own tracking number.
Important: Double-check the carrier and tracking number before you click Create. Acenda sends them to the sales channel automatically, usually within an hour or two. Once a marketplace accepts a valid tracking number, it often can't be changed. See How to update Target+ order tracking numbers after submission.
Tip: Have lots of orders to update? Instead of entering them one at a time, upload them all in one spreadsheet. See How to upload a fulfillment and tracking number feed.
Fixing a mistake or changing the plan
Wrong tracking number or carrier: Open the shipment on the ship advice, click Cancel Shipment, then click Fulfill Items and enter the correct details. If the channel has already accepted the original tracking number, contact the marketplace as well.
Items won't ship: Click Cancel Items on the ship advice. See How to cancel an order in Acenda Admin.
Items will ship from a different warehouse: Click Reroute Items on the ship advice to move them.
Kits: Ship or cancel the whole kit at once. Sales channels can't handle a partly shipped or partly canceled kit.
Troubleshooting & FAQ
What does "This is not a valid UPS tracking number. It appears to be a USPS tracking number - please select USPS as the carrier." mean? The number doesn't match the carrier you picked. The form checks this as you fill it in, so the message shows before you click Create. Change Carrier to the one suggested, and the tracking number is checked again right away.
What does "This is not a valid Fedex tracking number." (or another carrier) mean? The number isn't in that carrier's format. Check for typos, missing digits or extra characters.
What does "Spaces are not allowed in the tracking number." mean? Remove any spaces, including at the start or end of the number.
What does "You must create a unique entry per tracking number..." mean? Enter only one tracking number per shipment, with no commas or slashes. Create a separate shipment for each package.
What does "This is not a valid tracking number for USPS, UPS, FedEx, Ontrac, etc." mean? Tracking numbers that start with "TBA" (Amazon Logistics) aren't accepted here.
What does "Do not enter your order number." (or external order ID or purchase order) mean? The tracking number field contains the order's own number. Enter the carrier's tracking number instead.
What does "At least one item must have a quantity." mean? Choose a quantity of 1 or more for at least one item in the list.
What does "cost: This field is required!" mean? Enter a shipping cost, or 0.
Why is the Fulfill Items or Create Ship Advice button greyed out? Every item is already shipped, canceled or on a ship advice, so there's nothing left to add. Hover over the button to see the reason. To add tracking, use Fulfill Items on the ship advice that still has open items.
What if my carrier isn't in the Carrier list? Contact Acenda Support before you enter the shipment.
Why does tracking show in Acenda but not on the marketplace after a few hours? Contact Acenda Support with the order number and the sales channel.
Related articles
Still stuck? Contact Acenda Support and tell Acenda support the order number and the sales channel involved.
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