Channel mapping tells Acenda which products belong on which sales channel, which Posting Template to use for each one, and whether to actively list it, zero out its stock, or take it down. You can manage this one product at a time in the admin, or in bulk with the Import Tool.

Method 1: Update a Single Product

Use this method when you just need to change one product's channel settings.

Open the product: In the sidebar, under CATALOG, click Items. Search for and select the product.
Open Channel Management: Click the Channel Status tab. (On some accounts this still shows as three separate tabs — Channel Mapping, Channel Status and Suggested Fixes — instead of one combined view. If you see three tabs, use the Channel Mapping tab for this step.)
Choose the channel: Click the tab for the sales channel (subscription) you want to update.
Add or edit the mapping: Click Add Mapping (or Edit, if this product is already mapped to that channel) and set the Posting Template and Listing Action (see definitions below).
- Note: Repeat this for each channel to apply different settings to the same product across different marketplaces.
- Tip: If Acenda IQ has a suggested fix for one of this product's fields on this channel, it shows up right here as an AI Suggested Value next to that field — you can review and approve or reject it without leaving this view.
Save your changes.

Method 2: Bulk Management with the Import Tool

Use this method to map many products at once, or to update existing mappings in bulk, using a spreadsheet.

Before you start: The products you're mapping need to already exist in your Acenda catalog. If you haven't imported them yet, see Using the Import Feature: How to Import Product Data into Acenda first.

Step 1: Export a mapping template

In the sidebar, under DATA TRANSFERS, click Exports.
Choose Channel Item Mapping from the export type list, then click Export.
Once it's ready, download the file.

Step 2: Fill in the file

Remove system columns: Delete id, created_at, created_by, updated_at, updated_by, and product_id.
Product SKU: Make sure your SKUs are listed in the product_sku column.
Subscription ID: Found under CHANNELS > Integrations — it's the ID shown to the left of the sales channel's name (also shown as Subscription ID at the top of that channel's own edit page). Enter it in the subscription_id column.
Posting Template ID: Under CHANNELS > Integrations, click Edit next to the marketplace and open the Posting Templates tab. Enter the ID shown to the left of the template name in the posting_template_id column.
Listing Action: Enter the desired status — FULL, ZERO, or UNLIST (see definitions below).

💡 Pro Tip: To map one SKU to multiple channels, add one row per channel for that SKU, changing only the subscription_id and posting_template_id columns.

Step 3: Import the file

File format: Save your file as CSV or XLSX. If it has multiple tabs, only the first tab is imported, so keep all your rows on the first one.
In the sidebar, under DATA TRANSFERS, click Imports, then click New Import.
Select Channel Item Mapping as the Import Type and upload your file.
Match the headers to Acenda's fields.
Crucial: Check "Overwrite any current records that have the same ID" if you're updating existing mappings, not just creating new ones.
Start the import.

Listing Action Status Definitions

These statuses determine exactly how your product behaves on the marketplace:

Status	Effect	Typical Use Case
FULL	Sends complete content and inventory.	Standard active listing.
ZERO	Sends content but forces inventory to 0.	Pausing sales without removing the listing, or for "Review Mode."
UNLIST	Deactivates the listing from the marketplace.	Removing seasonal or discontinued items from a specific channel.

Important Notes on Unlisting

It can be blocked by design: Some channels have a safety setting that ignores UNLIST requests unless item retirement is turned on for that channel, to prevent accidental mass-delistings. If your UNLIST doesn't seem to take effect, check that item retirement is turned on for that channel. For Target+, go to CHANNELS > Integrations, click Edit next to your Target+ channel, open the Settings tab, then the Configuration tab, and check Enable Item Retirement. For other channels, ask your Acenda account team to confirm this setting.
Data integrity: Acenda preserves your items. UNLIST removes a product from the marketplace while keeping it safe in your Acenda catalog.
Timing: Updates can take up to 24 hours to reflect on the channel.
Restoration: Reversing an UNLIST (back to FULL) isn't instant. For some channels, it can take up to 15 business days to fully restore a listing and its history.

Troubleshooting

My import ran but a row's status didn't change: Double-check that row's subscription_id and posting_template_id against CHANNELS > Integrations. A mismatched ID silently skips that row instead of erroring the whole file.
A Subscription ID or Posting Template ID is missing from my export: That row's item isn't mapped to the channel yet — map it first using Method 1, or add it to your import file.
I set UNLIST and nothing happened: Item retirement may be turned off for that channel (for Target+, the Enable Item Retirement setting). See Important Notes on Unlisting above.
Only some rows imported from my spreadsheet: Acenda only reads the first tab of a multi-tab file. Move all your rows to the first tab and re-upload.

Still stuck? Contact Acenda Support and tell us the product SKU and the sales channel involved.

Channel Mapping & Listing Actions for Multi-Channel Syndication