At Acenda, we believe in maintaining a positive approach. Instead of labeling a section as “Errors,” we call it “Suggested Fixes.” This section provides a comprehensive overview of marketplace listing issues, allowing you to identify which SKUs across various sales channels are affected. Whether the problems stem from missing or incorrect attribute values or other general non-attribute errors, “Suggested Fixes” helps you easily track and resolve them.
Understanding Error Types
There are two main types of errors you will encounter, indicated in the "source" column of the Suggested Fixes report. Understanding the difference is key to resolving them efficiently.
Integration Errors: These errors originate within Acenda. They are critical and must all be resolved for an item's data to be sent to the marketplace. Any unresolved integration error will prevent all updates from occurring for that item, including price, quantity, and image updates. 🛑
Channel Errors: These errors originate from the marketplace itself (e.g., Amazon, Walmart). They can occur when you first create an item or even after an item is live if the marketplace introduces new requirements.
How to Resolve Suggested Fixes
You can resolve these issues individually in the Acenda admin or in bulk using a file upload.
Using the SuperTemplate (The Quickest Method)
Often, the quickest way to resolve a large number of errors is by using Acenda's SuperTemplate. This powerful tool allows you to export your product data, make corrections in a spreadsheet, and re-upload the file to apply all your fixes at once. This method is highly recommended for its efficiency, especially when dealing with channel-specific requirements across many SKUs. For detailed instructions, see our article on how to generate and import a SuperTemplate.
Fixing Errors Manually
For individual or a small number of fixes, you can work directly within the Acenda interface.
Navigate to the Suggested Fixes tab under Organization on the sidebar.
Click the download icon at the top right to get a CSV report of all current issues.
Open the file and sort it by subscription_id (the sales channel) and error_source (Integration or Channel errors) to organize your work.
The attribute_path column shows which attribute is missing or incorrect, or it may describe the type of channel error.
The error_message column provides specific details about the issue.
Note: If the error_message is ‘Related Item Has Error’, it means the parent SKU (listed in the SKU column) is being blocked because one of its variants has an error. The SKU of the problematic variant will be listed in the attribute_path column. You must fix the variant's error to resolve the parent's issue.
To fix an error, navigate to the Items tab under Data Management on the sidebar.
Copy the SKU from the report and paste it into the search bar.
Click View to the right of the product to open its details.
On the Details tab, scroll or use your browser's find function (Ctrl+F or Cmd+F) to locate the attribute that needs to be corrected. To find the correct value, refer to our guide on allowed attribute values per marketplace.
Click the pencil icon ✏️ to its right and enter the missing or correct value.
Click the disk icon 💾 to its right to save the change. Once saved, the error will be resolved during the next data sync.