Suggested Fixes (Error Remediation)
At Acenda, we believe in maintaining a positive approach. Instead of labeling a section as “Errors,” we call it “Suggested Fixes.” This section provides a comprehensive overview of marketplace listing issues, allowing you to identify which SKUs across various sales channels are affected. Whether the problems stem from missing or incorrect attribute values or other general non-attribute errors, “Suggested Fixes” helps you easily track and resolve them.
Navigate to the Suggested Fixes tab under Organization on the sidebar.
Click the download icon at the top right.
The file will then download as a CSV.
You can then sort the file by subscription_id (sales channel) and error_source (integration or channel errors).
The attribute_path column shows the attribute that is missing or incorrect or the type of channel error while the error_message column has additional details about the error.
When the error_message is ‘Related Item Has Error’, this indicates that the reason the parent SKU (shown in the SKU column in this line) isn’t being accepted by the marketplace is because of an error on its variant (with corresponding SKU shown in the attribute_path column on this line).
To fix the errors, navigate to the Items tab under Data Management on the sidebar.
Copy and paste the SKU in the search bar.
Click View to the right of the product.
On the Details tab, scroll or search to find the attribute that is missing or incorrect.
Click the pencil icon to its right and enter the missing or correct value for the attribute.
Click the disk (Save Changes) icon to the right to save the entered value.