Warehouses are the physical or virtual locations where your inventory lives. Acenda uses them to work out how much stock to send to each sales channel and where each order should ship from, so setting them up correctly keeps your inventory accurate and your orders flowing.
Setup takes three steps: create the warehouse, link it to your fulfillment software, and map it to each sales channel.
Before you start: You need at least one fulfillment provider integration (for example ShipStation or ShipHero) before you can create a warehouse. If you don't have one yet, the Warehouses page shows First Step: Add a Fulfillment Provider. Click Integrations on that message to add one, then come back.
Step 1: Create a warehouse
In the sidebar, under CHANNELS, click Warehouses.
Click + New Warehouse in the top right.
Fill in the Warehouse Details:
Name: A clear, unique name your team will recognize, such as "East Coast DC" or "3PL – Main".
Fulfillment Provider ID: Pick the fulfillment integration that ships orders from this location. The list shows each provider as ID: Name.
Inventory Tracking: Leave this set to basic.
Type: Choose physical for a real location that holds stock, or virtual for a location that exists only in your systems.
Enter the warehouse address: Address, Address 2 (optional), Country, State, City and Zip Code.
Set the two switches:
Respect Allocations: When this is on, units already allocated to open orders are taken out of the available quantity, which helps prevent overselling. We recommend leaving it on.
Active: Leave this on for any warehouse you want to sell from.
Click Save. You'll return to the Warehouses list.
Make a note of the new warehouse's number in the ID column. Some fulfillment integrations ask for it in Step 2.
Tip: To change a warehouse later, click it in the Warehouses list, update the details, and click Save. The External ID field on that page is read-only. It's filled in automatically by your integrations.
Step 2: Link your fulfillment software
The Fulfillment Provider ID you chose in Step 1 tells Acenda which fulfillment integration handles this warehouse. Some providers also have their own warehouse settings that you can use to control which orders they receive.
Example: ShipStation
In the sidebar, under CHANNELS, click Integrations.
Click Edit next to your ShipStation integration.
Open the Settings tab, then the Ship Advice Filters section.
In Warehouse ID's, enter the Acenda warehouse IDs this ShipStation connection should handle, separated by commas (for example
12,15). Leave it blank if you don't need to filter by warehouse.Click Save.
Tip: Setting names and sections differ between fulfillment providers. If you only have one warehouse and one fulfillment provider, you usually don't need to change anything here.
Step 3: Map the warehouse to your sales channels
Each sales channel (for example Target Plus, Walmart or Amazon) needs to know which of your Acenda warehouses supplies each of its own locations. Marketplaces call these locations different things, such as distribution centers, ship nodes or supply sources.
In the sidebar, under CHANNELS, click Integrations.
Click Edit next to the sales channel.
Open the Settings tab. In the General section, scroll down to Warehouse Details.
Click + Add Warehouse Detail.
Choose the two locations to link:
Channel Warehouse: The location as the marketplace knows it. This list comes from your marketplace account.
Warehouse: The Acenda warehouse that supplies it.
Repeat for every warehouse that should supply this channel.
Click Save.
Important: A sales channel only receives inventory from the warehouses you map here. Stock in an unmapped warehouse won't be sent to that channel, even if it shows in Acenda.
Warehouse priority and routing: If you map more than one warehouse, you can drag the rows to put them in priority order, with your first choice at the top. The Routing Modes section just below controls how Acenda chooses a warehouse for each order on this channel.
Troubleshooting
"Must be a valid ZIP code!" when saving: The Zip Code field accepts a 5-digit ZIP code only. Remove any ZIP+4 extension (for example, enter 10001 rather than 10001-1234).
"This field is required!": Name, Fulfillment Provider ID, Inventory Tracking, Type, Address, State, City and Zip Code are all required.
No + New Warehouse button: Add a fulfillment provider integration first (see Before you start).
A new marketplace location isn't in the Channel Warehouse list: Acenda refreshes the list from your marketplace account periodically. A location you've just created can take up to about 2 hours to appear. Check again later, then map it.
"The channel no longer lists this warehouse ID": The marketplace has removed or replaced that location. Choose a current location from the Channel Warehouse list and click Save.
Stock shows in Acenda but the channel shows 0 or out of stock: Check that the warehouse holding that stock is mapped under Warehouse Details for that channel and is set to Active. If the marketplace has several locations, make sure each one is mapped to the correct Acenda warehouse. Mapping everything to a single location is a common cause.
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Still stuck? Contact Acenda Support and tell us the warehouse name and the sales channel involved.