Overview
You may receive this error if an account name or number changes at your bank, or if an account is closed. Most users would experience this message after replacing their credit card due to it being lost or stolen.
Message: “This usually happens if an account nickname or number has changed at your bank. To fix, you must reconnect your account.”
Care Code: 106 or 324
Error: ACCOUNT_NOT_FOUND or ACCOUNT_MISMATCH
Note: If you see this message while adding your account for the first time, you can skip the troubleshooting steps and reach out to our support team.
To Resolve this Issue
If an account number or name has changed, you can reconnect your account and link it to the already existing account in Quicken Simplifi by following these steps:
Refresh the connection
Hover over the left panel and click ⚙️Settings at the bottom.
Select Accounts.
Click + Accounts.
Choose the bank whose connection you want to refresh.
Link your existing accounts
Enter the User ID and Password you use to sign in to your bank's website.
Click Connect (you might see Continue depending on the connection type).
Review the accounts found
You’ll see each account’s:Account Name.
Account Type.
Action that Quicken Simplifi will take.
Open the Action dropdown and choose the existing Quicken Simplifi account that the bank account should link to.
Important: Do not leave the Action set to “Add as New (no link)”, or Quicken Simplifi will create a duplicate account.
Click Add when finished.
If the steps above don't resolve the issue, please reach out to our support team.