Overview
You may receive this error if an account name or number changes at your bank, or if an account is closed. Most users would experience this message after replacing their credit card due to it being lost or stolen.
Message: “This usually happens if an account nickname or number has changed at your bank. To fix, you must reconnect your account.”
Care Code: 106 or 324
Error: ACCOUNT_NOT_FOUND or ACCOUNT_MISMATCH
Note: If you see this message while adding your account for the first time, you can skip the troubleshooting steps and reach out to our support team.
To Resolve this Issue
If an account number or name has changed, you can reconnect your account and link it to the already existing account in Quicken Simplifi by following these steps:
Hover over the left panel and select Settings.
Select Accounts.
Locate the Financial Institution that's receiving the error and select the three-dot icon at the end of it.
Select Reset connection and then click Reset.
Enter your credentials, then click Connect.
Once your accounts are presented, select the Link option to the right of each account.
Click Link To and select the matching account.
Click Complete when done.
If the steps above don't resolve the issue, please reach out to our support team.