After you've successfully paired your glasses with the ActiveLook application and started an activity, your data should be displayed on your glasses based on your original fit session.

If for some reason you begin to have trouble seeing the display, here are some ways to troubleshoot.

If you can't see the image in its entirety, this may mean that your glasses haven't been fitted to your face correctly. You can fix this by bending the temples and adjusting the nose pads.

In the video below, you'll see see how to adjust your glasses to best see the display:

If the image is still cropped after making these adjustments, you can change the position of the screen in the application: go to the ActiveLook application and select the third tab. In the "Screen position" section, use the arrows to move the screen.

If you start seeing distorted or strange images instead of the usual pictograms, your glasses may not have the latest firmware update, or the configuration of your glasses may need to be updated.

If you're prompted to install a new update when you connect your ActiveLook app to your glasses, make sure you do so.

If you're not sure your glasses have the latest version of our firmware, connect your glasses to the Activelook app and then go to the third tab in the app. Go to the bottom of the section and click on the version information. If a message pops up, asking you to update your glasses, do it. If you don't receive a prompt, then your glasses are already updated to the latest version.

Now click on the configuration version number to check if this is updated, as well.

After updating, the problem should be solved. If the problem persists, please contact ActiveLook customer service.

If the last time you used your glasses, the image was clear but now it's blurry or distorted, the projector is likely dirty or was perhaps damaged during your last session.

First, check the projector to see there if are scratches on either the lens or the mirror. If the projector is damaged, please contact ActiveLook customer service.

If nothing is obviously damaged but the image is still blurry, clean the projector with one of the cotton buds provided with your Smart Eyewear. We recommand you use a water-based cleaning product for glasses. You can can also use soap and water.

Do not rinse your glasses under flowing water, or the electronic components inside your glasses may be compromised.

This video shows how to safely clean your glasses:

If the image is still blurry after cleaning your glasses, please contact ActiveLook customer service.