Intercom now is integrated with many of the ADESA products. Using Intercom, you can get real-time help through chatting or by searching for product documentation. Simply click on the Intercom icon, shown in Figure 1, in the upper-right corner. When you click on the icon, the window shown in Figure 2 appears.
From this window, you can start a conversation or search the ADESA Help Center for articles pertaining to a specific topic:
Start a conversation: Select the Send us a message button, shown in Figure 3. Then type your question in the window that appears (see Figure 4). Someone will respond to your question, usually in under 5 minutes. When you’re finished using Intercom, click on the Close button (the X).
Search for information: Enter a topic in the Find your answer now text box, shown in Figure 5, and click on the Search icon. A list of matching documents appears. Figure 6 shows a list of matching articles for a search on vehicle history. Simply click on the article you’d like to view, and the article opens in the window, as shown in Figure 7.
Tip: You can always to go the ADESA Help Center at https://intercom.help/adesahelp/en/ to browse the Step by Steps and Product Updates or search for specific information (see Figure 8).
