A buyer can withdraw from an If sale only after the If sale time period has passed. This time period is displayed in the If sale grid in the Time Remaining column. If time remains, you can’t take the action of Buyer Withdrawal. If no time remains, you are able to complete the buyer withdrawal, regardless of counteroffers or who is next to take an action on the If sale.
The following steps guide you through the process of withdrawing a buyer from an If sale after the time period expires:
1. In AMP, choose Sale-->If Sales from the menu, as shown in Figure 1.
The AMP If Sale main page appears.
2. Search for your vehicle.
A list of matching vehicles appears (see Figure 2). The View button appears next to a vehicle that already has offer started on it.
FIGURE 2
3. Click on the vehicle’s View button.
A timeline view of the vehicle’s sale details appears.
4. Click on the Update Status button (see Figure 3).
If the sale is waiting for response from the buyer, the Contact Buyer window appears (see Figure 4). The Contact Buyer check box is selected by default, letting you know that the buyer is the next person that needs to be contacted.
5. Click on Buyer Withdrawal to indicate that the seller withdrew (see Figure 5).
Remember: This option is only available after the If sale time period has elapsed.
6. Enter the reason the buyer withdrew in the Note area.
7. Click on the Submit button.
You’re prompted to complete the next communication or action. In this case, the Contact Seller window appears.
8. Notify the seller that the buyer withdrew.
The deal is completed, and the reason is recorded as Buyer Withdrawal. Figure 6 shows the Timeline view after the buyer withdraws and the seller confirms.
Figure 7 shows the Resolved tab in the If Sale grid with two vehicles that had withdrawals completed.
