Late payment fees are automatically charged for certain customer accounts. If a particular vehicle or vehicles for a specific customer account meets the inclusion criteria for automated late payment fees and you do not want to charge them, you will need to manually change those settings.
You can adjust the grace period or change whether a late payment fee is automatically charged for every vehicle in a customer’s inventory. Remember: Any changes you make will apply only to that date going forward. The system won’t retroactively go back and adjust or unpost charges based on a configuration today.
Remember: When you make a change to a customer account’s configuration, it will override the auction’s configuration. To make this global change, you will need to go to the Customer Maintenance window:
1. Choose Function→Customer→Customer Maintenance, as shown in Figure 1.
The Customer Maintenance window appears (see Figure 2).
2. Enter the customer you want to view.
3. Click on the Enrollments tab.
4. In the Late Payment Fees area, click on the Charge Late Payment Fee check box to add or remove a late payment fee (see Figure 3).
5. To change the default Grace Period, enter the number of days.
6. When you’re done making changes, click on the Save button in the toolbar (see Figure 4).
Your changes apply to the entire customer account.
