Storage fees are automatically charged for certain vehicles. You can view the default grace period and storage fees for a specific customer account in the Customer Information window. Remember: This view is read-only; you won’t be able to make any changes. The following steps show you how to view storage fee information for a specific customer account:
1. In AMS, choose Function→Customer→Customer Information from the menu (Figure 1).
The Customer Search window appears.
2. Enter the customer number or name and then click on the Search button at the bottom of the window (see Figure 2).
A list of customers appears.
3. Select the customer you want to view from the list and then click on the Select button (see Figure 3).
The Customer Information window opens.
4. Click on the Enrollments tab.
You can find out whether the customer is being charged storage fees and what the grace period is by looking at the Storage Fees section (see Figure 4).
Remember: You can only view information in the Customer Information window.
To change whether a customer is charged a storage fee or adjust the grace period for the entire account, you will need to go to the Customer Maintenance window. This is now a protected function, "Customer Maintenance Update Storage Fee Info".
If you want to make changes only for a specific vehicle, you will need to go to the Inventory Management window. You can change the fee amount in Pricing Setup. See the related documents in the ADESA Help Center.
