Storage fees are automatically charged for certain customer accounts. If a particular vehicle or vehicles for a specific customer account meets the inclusion criteria for automated storage fees and you do not want them to be charged, you will need to manually change those settings.
You can adjust the grace period or change whether a storage fee is automatically charged for every vehicle in a customer’s inventory. Remember: Any changes you make will apply only to that date going forward. The system will not retroactively go back and adjust or unpost charges based on a configuration today. For example, say that a customer buys a vehicle on Oct. 1 and the customer account is set up for a storage fee of $5 per day after a seven-day grace period. On Oct. 16, you remove the storage fee charge. The customer will owe $35 ($5 per day for Oct. 9 through Oct. 15).
Remember: When you make a change to a customer account’s configuration, it will override the auction’s configuration. To make this global change, you will need to go to the Customer Maintenance window:
1. Choose Function→Customer→Customer Maintenance, as shown in Figure 1.
The Customer Maintenance window appears (see Figure 2).
2. Enter the customer you want to view.
3. Click on the Enrollments tab.
4. In the Storage Fees area, click on the Charge Storage Fee check box to add or remove a storage fee (see Figure 3).
5. In the Storage Fees area, select the Check Title Status check box if you want to check the vehicle’s title status before charging a storage fee.
By default, the Check Title Status check box is unchecked. At times, a vehicle cannot be removed from the lot because a title isn’t present. If you do not want the customer to be charged when a purchased vehicle does not have a title present, you’ll need to select this check box.
6. To change the default Grace Period, enter the number of days.
7. When you’re done making changes, click on the Save button in the toolbar (see Figure 4).
Your changes apply to the entire customer account.
