To access your Ádivin account, you need:
Your company’s VAT number.
Your password.
If you're trying to log in but can’t access your account, please check the following:
1. Make sure you are entering your details correctly
✔ VAT / EORI number
Ensure you enter your VAT or EORI number without spaces or hyphens.
✔ Password
Double‑check that your password is correct:
It must contain more than 5 characters.
Passwords are case‑sensitive, so verify whether you have Caps Lock activated.
2. Try checking your browser or device
In some cases, login issues may be caused by the device or browser you are using. We recommend:
Refreshing the page and trying again.
Closing and reopening your browser.
Testing with a different browser (Chrome, Edge, Firefox…).
Clearing your browser’s cache.
Trying to log in from a different device.
3. Reset your password (if you don’t remember it)
If you can’t access your account because you’ve forgotten your password, follow the steps in the article below:
4. Still can’t access your account?
If none of the solutions above work, please contact our support team. We’ll be happy to help you regain access as quickly as possible.