Sign-in trouble is the most common thing people write to us about. Here's what to try, in order:
Can't log in / page keeps redirecting
Use the same method you signed up with. If you created your account with Google or LinkedIn, keep using that button. Signing in with the same email a different way can create a second, empty account.
Clear cookies for adplist.org (or try a private/incognito window). Stale login cookies are the most common cause of redirect loops.
Try a different browser or device to rule out extensions.
One-time code (OTP) never arrives
Check spam/junk and any "Promotions" tab, and search for "ADPList".
Wait a minute before requesting a new code. Only the newest code works.
Corporate or regional mail providers sometimes block our sender. If codes never arrive on your work email, contact us and we can check whether your email domain is being blocked and help you switch the account to another address.
Logged in but it doesn't stick / can't log out
Log out, clear cookies for adplist.org, and sign in again. If you're still bounced between pages, message us with your account email, your browser, and a screenshot. That speeds things up a lot.
"My account looks brand new"
If you log in and your profile, bookings, or mentor status are missing, don't set the account up again. You've likely landed in a duplicate account. Contact us with the email you originally signed up with and we'll merge things back.