The Agenda dashboard allows you to issue refunds by customer or by event. ***Please note that partial refunds cannot be issued by canceling an event.
***If you selected Point of Sale rather than Credit Card Online when creating a back-end booking, refunding the customer through AGENDA does not refund the customer. Our built-in payment system does not connect with your in-house point of sale. 

How to Issue Full & Partial Refunds by Customer

1.  Click an Event  on the calendar to access the Event page and view its current bookings. Locate the booking that you would like to refund.

2. Click the Refund button on the booking card of the client you wish to refund.

3. Select between the full or partial refund option.

4. If you are giving a partial refund, enter the amount you would like to refund and enter a description for the refund (optional).

5. Click Refund to complete.

Refunds will take 5-7 business days to appear on your client's bank statement. 

​Canceling events: 

Please note that if you cancel an event, all of your current bookings for that event will be fully refunded. This action cannot be undone. If you have current bookings for an event that you need to cancel, fist, click the Move button beside each customer name and transfer their bookings to new date and time if you do not wish to fully refund them.