We welcome feedback directly to support@aera.nz and will do our absolute best for our members to satisfy any complaints.
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In the event that we are unable to satisfy a complaint to your satisfaction, we are members of the Financial Services Complaints Limited scheme, a Financial Ombudsman service (FSCL# 6905) who can be contacted on:
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Financial Services Complaints Limited (FSCL)
Level 4, 101 Lambton Quay, Wellington 6011
‍https://fscl.org.nz/