Getting started with Clients
Most digital marketing agencies will have one Client for each website that you manage and report on for your clients. Within each Client, you'll connect integrations, also referred to as data sources, to pull in your client's data.
Once connected, you can build reports to send to your clients or create dashboards they can log in to see. You can also create Tasks for your team and clients, add Goals to track KPIs, build staff-only dashboards, and more!
Create a Client
From the 'Clients' page, click Add Client in the upper right-hand corner to launch the Client creation wizard.
In the wizard, enter a title for your Client and the website address it will reference. The URL is used when tracking backlinks or keywords, auditing the site for SEO errors, and generating the website preview used in tile view.
To add a few Clients at once, click Add Client, then fill in the title and address.
Looking to create Clients in bulk? Click here to learn how to upload Clients via CSV.
Click Advanced Settings to expand additional Client options. Changes made to Advanced Settings will apply to all Clients you are currently creating and can be updated later.
Report delivery timezone | Sets the timezone for the Client; this affects the time reports that are sent |
Apply a previously created Client template, including dashboards and reports, to what you're creating now | |
Group / Folder | Used to organize Clients into new or existing folders |
Lastly, click Create in the bottom left to finish creating these Clients.
Organize Clients on the Home page
Clients can be kept individually or grouped into Folders, which changes how Clients are displayed in some views.
On the Home page, you can shift between the two available views in the upper right by clicking the Tile or List view icons.
Each user account can select their own preferred view; changing the view will only change it for your user account.
Add or Remove a Client from a Folder
Clients can be added to a Folder directly on the Home page.
In the Tile view, hover over the Client tile, then check the box in the left corner. In the List view, click the check box to the left of the Client name.
In the Tile view, click the Folder icon with the plus symbol. In the List view, select the "Group" button that becomes available. Then, enter a new folder name or select it from the folders in the dropdown.
Click Save to update the Folder for these Clients.
To remove Clients from a Folder, open the Folder and then follow the same steps above.
Check the boxes to select the Clients you wish to remove from the Folder
Click the open Folder icon to remove the Clients from this Folder
When all Clients are removed from a folder, the folder will disappear from the home page.
Folder names can't be edited. Instead, move the Clients to a new folder with a new name. Once it's empty, the older Folder will disappear from the Home page!
Edit a Client
To edit a Client, open the Client you want to change and click the Settings button at the top right.
On the Client Details page, you can update the Client name, URL, timezone, start date, and Client language. You can also add or remove a Client group or update the URL Scope used for rankings and backlinks.
Once you've finished updating, click Save at the bottom left to lock in these changes.
The "All Time" date range in the report and dashboard date range selector is determined by the Start Date set under Client Details. To increase the "All Time" range, update the client start date to an older date.
Remove a Client
On the Home page, in Tile view, hover over a Client tile, click the ellipsis, and then click Remove in the dropdown.
If using the List view, click the box to the left of the Client names to select one or more Clients for deletion, then click Remove in the upper right of the table.
This will trigger a pop-up displaying a list of the Clients being deleted. Click Confirm in the bottom left to delete these Clients.
If you don't plan to replace this Client with a new one right away, you can follow these steps to update your subscription and alter your Client count.
Deleted a Client by accident? Our Support team can restore this for you within 30 days!
💬 Need additional help?
If you have any questions, please contact our friendly support team by following these instructions! We're available 24/5 to help 😄