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How to set up Automated Moderation in the Inbox

Define a set of automated rules to automatically assign actions to Inbox items.

Updated this week

The Automated Moderation feature within the Inbox allows users to create customized rules that will apply to Inbox items. The rules will apply to Inbox items that match specific conditions and can automate the actions within the Inbox.
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Automated Moderation allows less time to be spent on administrative tasks within the Inbox and more time to be spent on actively engaging with your social media following. Examples of how the Automated Moderation feature can be used are available here.

In this article, we will outline:

Please Note: Users profile-level Admin, Editor and Moderator permissions may create and manage Automated Moderation rules.


How many Automated Moderation rules can be created?

Automated Moderation is available for all plans (except the Free plan). The number of rules associated to your organization depends on your subscription plan:

  • Custom - Unlimited

  • Advanced - 1

  • Professional - 1

  • Standard - 1

If your plan is not included above or you would like to increase the number of Automated Moderation rules for your organization, please feel free reach out to us here.

How to create an Automated Moderation rule

Automated Moderation is configured from the Automated rules settings, within the Organization settings, allowing you to configure moderation rules for all of your social profiles in one place.
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There are two ways to access these settings:

  1. Click on the Automated Moderation icon within the Inbox

  2. a) From the Inbox, access the Organization settings
    b) Click on the Automated rules sub-menu

In the Automated rules settings, you can create an Automated Moderation rule by following these steps:

  1. Click on the + Create automated rule key

  2. Select + Create a rule from scratch
    or
    ​Create a rule from existing templates by choosing Start from this template

  3. Enter a name for the moderation rule

  4. Select the Social Profile(s) to which you want your rule to apply

  5. Enter the conditions for the moderation rule*
    ​Multiple conditions are available for users on a Custom plan

  6. Select an action to apply to Inbox items that meet the conditions**
    ​Up to 6 actions can be added per rule

  7. Click Save rule

* Automated Moderation conditions include:

  • Text includes keywords

  • Text contains only mentions
    ​(Note: This moderation rule triggers when the comment is nothing but one or more @-mentions; no other text)

  • Text contains only emojis

  • Text contains a link

  • Text contains an email

  • Text word count

  • Inbox item type

  • Post is labeled

Note: Multiple keywords can be entered into Automated Moderation rules by adding a comma between them.

** Automated Moderation actions include:

  • Hide an Inbox item

  • Remove an Inbox item

  • Assign an Inbox item

  • Label an Inbox item

  • Review an Inbox item

Note: Hide and Remove actions are only available on some networks. More information can be found here. If an item is hidden through Automated Moderation, it will not automatically be reviewed.


How to manage Automated Moderation rules

Automated Moderation rules can be managed within the Automated moderation settings.

How to edit an Automated Moderation rule

To edit an Automated Moderation rule from the Automated rules settings:

  1. Click on the pencil icon or horizontal dots and click Edit rule

  2. Make any required changes to the rule

  3. Click Save rule

How to delete an Automated Moderation rule

To delete an Automated Moderation rule from the Automated rules settings:

  1. Click on the horizontal dots and select the Delete rule

  2. Confirm deletion by clicking Delete rule in the pop-up

How to disable or enable an Automated Moderation rule

Automated Moderation rules can be turned off and on in the Automated rules settings by following these steps:

  1. Disable a rule by deselecting the toggle next to the rule

  2. Enable a rule by selecting the toggle next to the rule

How to set priority for Automated Moderation rules

If multiple Automated Moderation rules have been configured, it is possible that multiple rules could apply to the same Inbox item. Priority can be set for Automated Moderation rules to establish which rule should be applied to Inbox items matching multiple rules.
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Automated Moderation rules appear in order of priority within the list of rules in the Automated Moderation settings. To change the priority for an Automated Moderation rule, you can drag and drop your rules into the order that you would like to be prioritized.
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