The Automated Moderation feature within the Inbox allows users to create customized rules that will apply to Inbox items. The rules will apply to Inbox items that match specific conditions and can automate the actions within the Inbox.
Automated Moderation allows less time to be spent on administrative tasks within the Inbox and more time to be spent on actively engaging with your social media following. Examples of how the Automated Moderation feature can be used are available here.
In this article, we will outline:
Please Note: Users profile-level Admin, Editor and Moderator permissions may create and manage Automated Moderation rules.
How many Automated Moderation rules can be created?
Automated Moderation is available for all plans (except the Free plan). The number of rules associated to your organization depends on your subscription plan:
Custom - Unlimited
Advanced - 1
Professional - 1
Standard - 1
If your plan is not included above or you would like to increase the number of Automated Moderation rules for your organization, please feel free reach out to us here.
How to create an Automated Moderation rule
Automated Moderation is configured from the Automated rules settings, within the Organization settings, allowing you to configure moderation rules for all of your social profiles in one place.
There are two ways to access these settings:
Click on the Automated Moderation icon within the Inbox
a) Click on your avatar on the bottom left of the screen
b) Select Organization settings
c) Under Inbox, click Automated Moderation
In the Automated rules settings, you can create an Automated Moderation rule by following these steps:
Click on the + Create automated rule key
Select + Create a rule from scratch
or
Create a rule from existing templates by choosing Start from this templateEnter a name for the moderation rule
Select the Social Profile(s) to which you want your rule to apply
Enter the conditions for the moderation rule¹
Multiple conditions are available for users on a Custom planSelect an action to apply to Inbox items that meet the conditions²
Up to 6 actions can be added per ruleClick Save rule
Automated Moderation conditions and actions
When setting up Automated Moderation rules, you will need to select a condition (e.g., contains a keyword, only mentions, only emoji) and an action (e.g., review, assign, label) to be applied to the inbox item that matches the condition. However, not all conditions and actions are available on all social networks.
In the tables below, each table is divided into conditions and actions. The first column lists the specific condition or action, and the subsequent columns list the relevant social network. A ✓ symbol indicates that the social network has access to the corresponding condition or action, and a ✗ symbol indicates that the condition or action is not available on that social network.
¹Automated Moderation conditions include:
Condition | Threads | X (Twitter) | YouTube | TikTok | Google Business | |||
Text includes keywords | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Text contains only mentions | ✓ | ✓ | ✓ | ✓ | ✗ | ✓ | ✓ | ✗ |
Text contains only emojis | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Text contains a link | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Text contains an email | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Text word count | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Inbox item type | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Post is labeled | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Note: Multiple keywords can be entered into Automated Moderation rules by adding a comma between them.
²Automated Moderation actions include:
Actions | Threads | X (Twitter) | YouTube | TikTok | Google Business | |||
Review an Inbox item | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Assign an Inbox item | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Label an Inbox item | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Hide an Inbox item | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✗ | ✗ |
Delete an Inbox item | ✓ | ✓ | ✗ | ✗ | ✗ | ✗ | ✓ | ✗ |
Ban sender | ✓ | ✗ | ✗ | ✗ | ✓ | ✗ | ✗ | ✗ |
Note: Hide and Remove actions are only available on some networks. More information can be found here. If an item is hidden through Automated Moderation, it will not automatically be reviewed.
How to manage Automated Moderation rules
Automated Moderation rules can be managed within the Automated moderation settings.
How to edit an Automated Moderation rule
To edit an Automated Moderation rule from the Automated rules settings:
Click on the pencil icon or horizontal dots and click Edit rule
Make any required changes to the rule
Click Save rule
How to delete an Automated Moderation rule
To delete an Automated Moderation rule from the Automated rules settings:
Click on the horizontal dots and select the Delete rule
Confirm deletion by clicking Delete rule in the pop-up
How to disable or enable an Automated Moderation rule
Automated Moderation rules can be turned off and on in the Automated rules settings by following these steps:
Disable a rule by deselecting the toggle next to the rule
Enable a rule by selecting the toggle next to the rule
How to set priority for Automated Moderation rules
If multiple Automated Moderation rules have been configured, it is possible that multiple rules could apply to the same Inbox item. Priority can be set for Automated Moderation rules to establish which rule should be applied to Inbox items matching multiple rules.
Automated Moderation rules appear in order of priority within the list of rules in the Automated Moderation settings. To change the priority for an Automated Moderation rule, you can drag and drop your rules into the order that you would like to be prioritized.
