Uploading a size chart from a CSV file and getting an error, or seeing your chart come out wrong? It's nearly always a small formatting detail. Here's the checklist.
The format AI Frame expects
Your CSV needs:
Row 1: column headers — e.g. Size, Bust (cm), Waist (cm), Hip (cm)
Every following row: one size — e.g. S, 84, 66, 90
A correct file looks like this:
💡 Not sure? Click Download example CSV in the upload window and replace the values with your own.
Import detects inches when that's what the file uses, instead of forcing cm. After import, the unit control sits next to the size table — switching it converts the numbers already in the chart.
You can also upload a PDF of a size table from the same Import from CSV or PDF card, or skip the file entirely and use Import from this store / Import from photo.
Quick fixes for common issues
"It won't upload at all" — for spreadsheets, save as .csv (or upload .xlsx from the same window). In Excel, Numbers or Google Sheets: File → Download/Save As → CSV.
"Everything landed in one column" — your file may use semicolons (;) instead of commas. Re-save with commas as the separator.
"My headers became a size row" — the first row must be column names, not measurements.
"Strange characters (é, …) in my chart" — re-save the CSV with UTF-8 encoding.
Coming from another size chart app?
Fastest path: in Get started, let Create / import your first Size Charts scan your store. HTML tables become drafts with matching pre-filled. If the old chart is only an image, use Import from photo. CSV still works if you already have a spreadsheet. If you'd like a hand migrating, message us.
Plan note: published chart caps are Free 10, Starter 30, Growth 100, Advanced unlimited. At the published cap you can still create drafts — unpublish another chart or upgrade to go live with more.
Need a hand? If your file still won't import, send it to us in a message and we'll sort it together!