We process orders during our business hours. You’ll typically receive your sales order within about 2 hours, depending on volume.
Common reason for not receiving an sales order:
Weekend / public holiday: issued next business day.
High volume periods: processing queue is longer than usual.
Large order: we require confirmation and will reach out to you.
Spam/Junk folder: the sales order might have gone to your spam/junk folder, please double check before reaching out to us. If found, mark the email as "Not Spam" or "Move to Inbox" to ensure future emails from the sender are routed to your inbox.
Important notes:
Do not place another order. We've locked in prices for all orders placed, placing another order will result in unnecessary market exposure, we may pass on this cost to you.
What to do
Check your spam or junk folder to see if it's there
If it’s been over 4 hours in business hours (or it’s the next business day after a weekend), contact us with your order number and ask for a human agent.