We offer exchanges only for specific cases (see below). Change of mind and typical bullion characteristics aren’t eligible.
Eligible for exchange
Wrong item received due to our error.
Manufacturing defects on new coins or minted bars (e.g., significant blemish, strike error).
Cracked capsules during transit
Not eligible for exchange
Blemishes on buyback / second-hand items.
Natural bullion characteristics, including:
Light tarnish on silver.
Normal casting marks or variations on cast bars.
Pour lines
Unreasonably high cosmetic expectations (beyond standard mint tolerances).
Change of mind.
Conditions
Report issues promptly after delivery (within 24 hours)
Item must be untampered, in original packaging (in capsules or assay cards) where applicable.
How to request an exchange
Email us with the relevant invoice number, photos, and a brief description.
We assess and confirm next steps.
If approved, return the item as instructed, we cover return shipping for our errors.
We send a replacement or an agreed alternative.