How we calculate your sell price
Your sell price is based on:
The live spot price for the metal at the time of locking, and
A buyback rate below spot (our margin), which can vary by:
metal (gold/silver/platinum),
product type, and
market conditions.
We publish current indicative buyback prices and provide a buyback estimator on our website.
When your price is locked
In-store:
Price is locked when we confirm and accept your sellback at the counter after testing.
By post:
Price is locked when the bullion arrives at our office and is received, then verified.
From Ainslie storage:
Price is locked when we action your sell instruction against your storage holdings (within the business hours of the day of request).
From Reserve Vault / The Melbourne Vault:
Price is locked once the vault confirms receipt of the bullion to us.
Testing and authenticity
All bullion is tested and authenticated before we finalise your price and complete the transaction.
If items fail testing or are not as described, we will:
Contact you, and
Either return the bullion or discuss alternative options, depending on the circumstances.