Visiting our showroom for collection is simple and does not require an appointment. Pick up generally has shorter wait time as it doesn't involve a consultation. This guide outlines what typically happens so you know what to expect before arriving.
Arrival & Check-in
Buzz the intercom at our door to access the waiting room
Check in at the reception window
Let us know you are picking up
Provide us a name if the order is not under your name
Present your photo ID
Receive a queue number
Wait to be called by our team
Enter the showroom when your number is called
Confirming pick up items at reception
Review items to be collected in the prepared paperwork
Sign paperwork to confirm collecting items
Collecting at the collection window
Proceed to the queue at the collection window
When it is your turn, receive items through the window
Verify the order with our team
Secure your items
Completing your visit
Request for a parking coupon (if applicable)
Exit the showroom