If an account holder is no longer able to manage their affairs due to illness, injury, or loss of capacity, we require documentation to confirm who is authorised to act on their behalf.
Please email us the following:
1. Power of Attorney (POA) document
A complete copy of the signed and executed Power of Attorney.
The document must:
Clearly identify the Principal (account holder)
Clearly identify the appointed Attorney(s)
State whether Attorneys act jointly, severally, or by majority
Be current and legally valid
If the POA is triggered only upon incapacity, please also provide:
2. Evidence of incapacity (if required)
If the POA states it becomes effective only upon loss of capacity, we require supporting confirmation (e.g. a doctor’s letter).
3. Identification
Full ID verification for the Attorney(s)
No ID is required from the Principal once incapacity applies
Joint accounts
If the account is held jointly, the joint account mandate will still apply.
Depending on how the account was originally set up, we may require:
Authorisation from the other joint account holder, or
Confirmation from all Attorneys (if required to act jointly)
We will review this once documentation is received.
Important
A Power of Attorney ceases immediately upon death of the account holder.
We will not process instructions until all required documents have been reviewed and approved.
If you are unsure what applies to your situation, please contact us before sending documents.