What is happening to my storage account?
Your storage account agreement is being transferred from Encum Pty Ltd ACN 010 204 645 as trustee for the Encum Trust to Ainslie Bullion Pty Ltd ACN 687 590 156, effective 31 August 2026. This is an internal restructure only.
Why is this happening?
As part of an internal business restructure, Ainslie is consolidating operations under a new entity (Ainslie Bullion Pty Ltd). The people, ownership, and shareholdings remain identical. Nothing practically changes with the service provided to you.
Who owns Ainslie Bullion Pty Ltd?
Ainslie Bullion Pty Ltd ACN 687 590 156 has the same ownership and shareholdings as Encum Pty Ltd ACN 010 204 645 as trustee for the Encum Trust. The same people behind the business today will be behind it tomorrow.
Does anything change with my storage account terms?
No. Your storage account terms carry across exactly as they are. Ainslie Bullion Pty Ltd will assume all of Encum Pty Ltd's rights and obligations under your existing storage account agreement.
Will my bullion be moved?
No. Your bullion remains in the same vault, allocated to your account in the same way. Nothing moves.
Do I need to do anything with my storage portal or login?
No. There are no changes to your use of the platform — no new passwords, no action needed by you. The only change is that the platform will now be operated by Ainslie Bullion Pty Ltd instead of Encum Pty Ltd.
What happens to my Terms of Trade?
Your existing Terms of Trade remain the same but is now held by Ainslie Bullion Pty Ltd ACN 687 590 156 instead of Encum Pty Ltd ACN 010 204 645 as trustee for the Encum Trust.
Why do you need my consent?
We need your formal consent to transfer your storage account agreement to the new entity. This is a legal requirement to ensure the transfer is valid and binding.
How do I provide my consent?
Click the "I consent" link in the email we sent you. If you are unable to use the link (e.g. you prefer to consent in person), you can visit us in-store and sign a consent form. Please bring valid identification.
I have a jointly held storage account. Do all holders need to consent?
Yes. Each storage account holder must click "I consent" using their own registered storage order email address. If consenting in-store, all account signatories must sign the form.
What does clicking "I consent" mean exactly?
By clicking "I consent", you are confirming you agree to your storage account agreement being transferred from Encum Pty Ltd as trustee of the Encum Trust ACN 010 204 645 to Ainslie Bullion Pty Ltd ACN 687 590 156. You are also representing and warranting that you are the duly authorised representative on the storage account and have full power, authority, and capacity to execute this consent.
What if I don't consent?
If you do not consent, please click "I don't consent" in the email by the specified date. A member of our team will be in contact with you to discuss your options.
What happens if I don't respond at all?
We require a response. If we have not received your consent or non-consent, our team will follow up with you directly.
Will my storage fees change?
This communication is regarding the transfer of your storage account agreement only. A sales order for your next quarterly storage fees, if applicable, will be sent to you during or from September 2026 by Ainslie Bullion Pty Ltd ACN 687 590 156.
When does this take effect?
The transfer is effective 31 August 2026.
Who do I contact if I have more questions?
Please contact our team by phone on 1800 246 754, by email, or visit us in-store.