Overview
This page explains how to manually add a payment from the reservation details screen.
In AirHost, payments can be managed in the following two ways:
For instructions on adding a payment account, please refer to the help page below:
[Payment Management] How to Add/Delete a Payment Account (Payment Method)
Related help pages:
Types of Payment Methods
◼ Manual Registration
The actual payment is processed through another system or handled on-site, and AirHost is used only to record the transaction.
(No payment processing is performed within AirHost.)
Examples:
Cash payment
Bank transfer
OTA points
Credit card (processed on-site)
Hotel/facility payment, etc.
◼ Online Payment
Credit card information is entered on AirHost, and payment is executed through the system.
(The guest’s card is actually charged.)
Examples:
GMO (FinCode) payment
Stripe payment
Manual Registration Procedure
Log in to the Dashboard.
From the left menu, select Reservation Management.
Open the target reservation and view Reservations.
Click Transaction Details on the screen.
5. Click Record a payment
6. Enter the amount and payment account and save.
Online Payment Procedure
Log in to the Dashboard.
From the left menu, select Reservations.
Open the target reservation and view Reservation Details.
Click Transaction Details on the screen.
Click Add Payment.
Select the Payment Account, enter the credit card information, and save.
Refund Procedure
To refund a previously added payment:
Go to Transaction Details.
Click the relevant Payment Name.
On the screen that appears, click Refund to process the refund.
Note: The payment cannot be completely deleted from the transaction record.
