Overview
From [Admin Console] → [Property List], select a property → [Channel Manager] → [Channel Settings], this explains the procedure to link a channel to each room type. The steps are basically the same for all OTAs, but Airbnb requires some irregular operations.
Detail
Linking to Properties and Room Types
Information about daily blocks (closed dates) set on the OTA side will not be imported. Please apply any blocks on the AirHost calendar before linking the channel.
Once the link is complete, reservation information from the OTA will be imported into AirHost.
It may take some time for all reservations to be fully reflected.
If reservation import does not start, please try a manual refresh.
1. Go to Admin Console > Property List, select the relevant property, then navigate to Channel Manager > Channel Settings, and click [Link Channel] for the corresponding room type.
2. A detailed panel will pop up on the right side of the screen. Select the appropriate options for each field.
Channel Type | Select the OTA |
Channel Name | Select the internal channel name configured under Admin Console > Channels |
Property | Select the property name as managed on the OTA side |
Room Type | Select the room type name and room type ID (code) as shown on the OTA side  |
3. Click Link.
You can refer to the video for the step-by-step procedure:
After a successful connection, click the "-" before the name of the room to see the channels that have already been linked.
Unlinking a Channel
⚠️ Please make sure to check the following before unlinking a channel.
The link between the OTA room information and the AirHost room type will be removed.
Reservation data will no longer be viewable in AirHost.
Data related to those reservations, such as cleaning tasks, payment data, and messages, will also no longer be viewable.
Reservation data that has been removed will still be reflected in the “Daily Data Export.”
As a result, it may also continue to appear in the “Revenue & Expense Report (Legacy)”, which is generated based on daily data.
However, it will not appear in the “Reservation Data Export.”
To unlink a channel from a room type, click the […] next to the OTA you want to unlink, then click “Unlink.”
How to Unlink a Channel
From the room type, click the […] next to the OTA you want to unlink, then click [Unlink].
For Airbnb
The [Unlink] button may appear grayed out.
1. Open [Content Management] for the relevant listing.
2. Select Synchronize Category -> Disconnect, then save.
3. Return to the Channel Settings screen. Click […], and the “Unlink” option will become clickable.
⚠️ Please note that after performing this action, the PMS connection with Airbnb will be disconnected, and rates and availability will no longer be synchronized
For AirHost Booking Engine
For properties using the AirHost Booking Engine, the AirHost support team must perform the unlinking process for the Booking Engine channel.
If you need to delete the relevant property, please contact the support desk for assistance.
When a Channel Link Is Removed and Linked to a Different Room Type
The OTA room information will be linked to the new room type.
The reservation data will be updated to the new room type.
A room number will be assigned to the reservation, and the cleaning task will be updated.
If a room number is not assigned to the reservation, the system will delete the cleaning task.
Data related to the reservation, such as messages and payment information, will be linked to and updated under the new room type.