Overview
In AirHost, users can be assigned to different groups based on their roles, allowing for customized access and permissions.
Details
Types of User Groups
There are six different policy groups:
User Role | Permissions and Required AirHostONE HMS Plan for Invitation |
Cannot be invited; only one user is issued at the time of account creation. | |
Requires Lite plan. | |
Requires Pro plan. | |
Requires Pro plan. | |
Requires Pro plan. | |
Requires Premium plan. |
Permissions of Each Policy Group
【Account Owner】
This is the only user created during the account setup.
Has full control over all operations and property management, including subscription purchases and modifications.
Can invite users to all policy groups, including "Admin"
【Cleaner】
By default, has access to the [Cleaning Management] menu (Cleaning Tasks and Cleaning Calendar) for the properties they are assigned to.
By configuration, cleaners can be granted access to view the reservation calendar.
Configuration location:
[Admin Console] > [Cleaning Management] > [Settings] > [Allow cleaners to access the booking calendar]
⚠️ This setting applies to all cleaner users within the account.
It cannot be configured individually for each cleaner user.
▼ They cannot access the reservation details.
⚠️Creating the following policy groups requires subscribing to either the Pro or Premium plan of [AirHost HMS ONE]
【Admin】
Can perform almost all operations and manage all properties.
Can invite users to policy groups Manager and below.
Restricted Operations:
Cannot purchase or modify the subscription.
【Manager】
They can manage the dashboard of the properties they are part of.
They can view the management console.
They can make changes in the Admin Console settings only for the properties they are participating in.
Restricted Operations:
Cannot view or manage properties they are not assigned to.
Cannot edit user information.
Cannot access Accounting in the admin console.
Cannot modify Common Property Settings under [Admin Console]
【Staff】
Can manage the properties they are assigned to through the dashboard.
Cannot access the admin console.
Actions Not Available
View or manage properties you are not assigned to.
Add guests to the CRM (you can view guest information, but cannot create new CRM records).
Record deposit payments.
Edit or delete message templates.
Import orders.
Import pricing.
Export guest data.
With the Premium Plan, you can customise staff permissions at the property level, allowing you to control which actions staff members are allowed to perform.
For details, see "Restrict Staff Permissions (Edit Permissions)".
[Owner Contract View Only]
This account type is intended for property owners under property management service operations.
They can log in to the system and view owner statements only.
No other actions or operations are permitted.
Related Help:
Edit User Information
Users in the Account Owner and Administrator groups can edit the information (name, email address) of each registered user.
Notes on Editing Display Information
This does not change the email address used to sign in or receive notifications.
This does not change the first and last name displayed when you sign in.
Only the information displayed on the User Management page will be updated.
[Admin Console] > [User Management] > [ ... ] > [Edit User Information]
Add Staff, Manager, or Admin as Cleaners.
Users in the Staff, Manager, or Admin groups can also be granted Cleaner permissions.
When you turn on [Add User as Cleaner], the user will have the following capabilities in addition to their original permissions:
Assignment to cleaning tasks
Assignment to property-specific cleaners
Receiving cleaning notifications
Restricting the Operations Scope of Staff (Edit Permissions)
To use this feature, you need to subscribe to the [Premium Plan] of [AirHost HMS ONE].
Account Owner and Admin group users can edit the range of actions that users in the Staff group are allowed to perform for each property they are participating in.
[Admin Console] > [User Management] > [ ... ] > [Edit Permissions]
You can edit the permissions for all properties you are participating in, or for multiple properties at once.
If you want to change the settings for each property you are participating in, edit the permissions by clicking the edit icon () for the property you wish to modify.
▼ Check the items you want to allow the staff to operate/manage and then click the save button.
Change the Account Owner
The current Account Owner can transfer ownership to another registered user.
To do so, go to Admin Console > User Management > click the ⋯ (More) menu for the user you want to assign as the new Account Owner > select Set as Owner.
Click Confirm to transfer account ownership.
The selected user will become the Account Owner, and the previous Account Owner will be downgraded to an Administrator.
If the Account Owner is unable to sign in to the system for any reason, please contact AirHost Support and provide the details of the user who should be assigned the Account Owner role.