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What is the 24-hour rule with Lufthansa? Lufthansa follows the 24-hour rule, allowing passengers to cancel their flight within 24 hours of booking and receive a full refund +1-888- 829 1630 (US) 𝒐𝒓 +1-844 987 7012 (US), if the reservation was made seven days or more prior to the flight's departure.

How do I contact Lufthansa in the USA?

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You can contact Lufthansa customer service in the United States by calling +1-888-829-1630 (U.S.). You can also contact Lufthansa by mail or online.

By phone

Call +1-888-829-1630 (U.S.) to contact Lufthansa customer service

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By mail

Mail Lufthansa Customer Relations at 1400 RXR Plaza, West Tower, Uniondale, NY 11556

Mail the U.S. Department of Transportation Aviation Consumer Protection Division at 7th Street, SW, Washington, D.C. 20590

Online Complete the online contact form and Use the Chat Assistant service.

You can also contact your local reservation center for general information about traveling with Lufthansa. +1-888-829-1630 (U.S.)