How do I file a complaint?

There are multiple ways to file a complaint, and they all give the same result:

  • Click the Airnoise button

  • Tap one of the buttons on your Airnoise Dashboard page

  • Send an SMS text message to Airnoise

If you subscribed to a free account you can't use an Airnoise button or SMS text message but the Dashboard page and mobile apps are always free to use.

When you click your Airnoise button or one of the buttons on the Dashboard page, or when you send a text message to Airnoise, the system will instantly start searching for aircraft near the address in your account. All complaints are assumed to be occurring at that address, so if you're out and about and hear a loud aircraft, sending a text message is going to trigger a search for aircraft over your house, not where you are at that moment.

Airnoise Button Complaints

If you click your Airnoise button once, quickly, the system will typically look for commercial aircraft and business jets near you. If you double-click it, Airnoise will look for small general aviation aircraft and helicopters. Pressing the button for 2-3 seconds and releasing it will simply generate a test email from Airnoise letting you know your button is working.

Dashboard Complaints

The Dashboard page has a series of "buttons" that allow you to tell the system to look for a specific type of aircraft. If you see or hear a noisy helicopter over your home you can click the "Heli" button to only look for helicopters. If you near a loud commercial jet, you can hit the "Airline" button to look for jetliners.

Airnoise dashboard buttons

If you tell the system to look for one type of aircraft, say, a commercial jet, and it only finds a large business jet, it won't create a complaint for the airplane it finds. This allows you to target your complaints against the actual type of aircraft overhead, but that assumes you know or can tell what it is. What if you can't?

We realize it's a challenge to know what's flying overhead, especially at night or when you simply can't see the airplane. To solve that, we've added the "Any Aircaft Search" button. It's the first button you'll see on the Dashboard and has a little airplane icon.

Airnoise any aircraft button

When you click this button the system will look for any aircraft near you, and it will file a complaint on the closest one it finds. You don't have to know what's up there making noise -- just click this button and the system will sort it out. If it still can't identify an aircraft you'll see "Any Aircraft" listed in the complaint that it tried to create but no other details. This tells you that, despite our best efforts, we weren't able to identify what was overhead at the time.

If you have an Airnoise button and "Any Aircraft Search" is enabled, you can trigger it with a single-click of your button.

This is a new feature that we are rolling out slowly, so if you don't see it in your Airnoise account, don't worry, you will soon.

Text (SMS) Message Complaints

With a paid account you can register one or more mobile phone numbers from which to generate Airnoise complaints. When you register your phone the system will send you simple instructions on how to trigger noise complaints with very short text messages. If "Any Aircraft Search" is enabled you can text "any" or just an "x" to trigger that search.

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