Placing an order is really simple. You will have to log into our platform and follow the step-by-step guide below.
Our platform is accessible through any device's browser, whether on desktop or mobile.
To submit an order, please follow these steps:
1. Add pick-up and drop-off addresses
Type the complete address, including the zip code. You can also add the apartment, suite, or unit number.
2. Click the option that works best for you
- The "Today" option is for same-day orders.
- The "Schedule" option is for next-day orders or to schedule orders in advance.
3. Select your preferred pick-up time and delivery deadline.
If you need a different time than suggested, click the "From" and "To" fields to adjust them. If you require a delivery prior to 4 pm, please contact us via our live chat or via email at info@airpals.co to request a rush order (extra fees will apply).
4. Add the number and size of items you will be shipping, as well as the value for the entire delivery
To avoid extra fees, please be as precise as possible and provide a detailed description of the items along with pick-up and delivery instructions.
5. Add sender's and recipient's contact info
Phone numbers of the contacts provided at both locations are required to ensure a smooth pick-up and delivery. Provide as many details and instructions as possible, no detail too small!
6. You can tip your pal (optional) and confirm your order.
CLICK HERE TO START SHIPPING
You will receive ETA notifications with the status of your order.