For a regular order submitted through our website, the maximum package size allowed considering a large item is 30" x 24" and up to 25 pounds. For larger packages or bulk orders please reach out to us at info@airpals.co and we will be able to help. Please contact us at least 1 - 2 days in advance, we need at least one day's notice to confirm your order and process advance payment.
If the packages exceed the allowed size or weight after the order is submitted, extra fees will apply for oversize/overweight items. Additionally, if a larger vehicle is needed for transport, an extra fee will apply depending on the vehicle size.
Please note, if we aren't notified in advance that a larger vehicle (e.g., van or SUV) is required, and the driver arrives at the pick-up location, a no-pickup fee, along with the cost for the new vehicle will be applied.
For additional information, please visit our Terms & Conditions.