For a regular order submitted through our website, the maximum package size allowed considering a large item is 30"x24" and up to 25 pounds. For larger packages or bulk orders please reach out to us at info@airpals.co and we will be able to help. Please contact us at least 1-2 days in advance, we need at least one day's notice to confirm your order and process advance payment.
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If the packages exceed the allowed size or weight after the order is submitted, extra fees will apply for oversize/overweight items. Additionally, if a larger vehicle is needed for transport, an extra fee will apply depending on the vehicle size.

Please note, if we aren't notified in advance that a larger vehicle (e.g., van or SUV) is required, and the driver arrives at the pick-up location, a no-pickup fee, along with the cost for the new vehicle will be applied.