For any item you're selling, there's often a handful of different prices associated to it. For example:

  • How much it costs you
  • The Recommend Retail Price (RRP)
  • How much you sell it for to your retail customers
  • How much you sell it for to your wholesale customers
  • How much you sell it for to your members customers

Pricing tiers allow you to set all these different prices.

Out of the box, we have 3 fixed pricing tiers:

  • Cost - This is how much the item costs you. By setting a cost price, you can then later see the margins you're making.
  • Retail - This is how much you're selling the item to the everyday retail customer. If you just have one price for everyone, this is what you use.
  • Comparison - This is shown next to the price and is crossed out. It's a great way to show the customer the discount they are getting. You may choose to put the RRP price here.

You can then add you as many extra pricing tiers as you need. You can call them whatever you like. 

Once you've set up extra tiers, you can then assign them to your customers. Then, when they login, they'll see those prices instead and can purchase at their rate. 

How do I add a pricing tier?

  1. Go to Commerce > Pricing tiers.
  2. Click Add.
  3. Enter a Title (i.e. Wholesale, Members).
  4. Choose whether the prices are Tax inclusive
  5. Click Add.

Once you've added a pricing tier you'll need to:

  • Add prices for this tier to anything you sell in Airsquare (e.g product, sub product, ticket type, membership). You'll see a new tier appear under Prices for these when you add/edit them. If you have lots of prices to add, use the import.
  • Add shipping rates for this tier (see below).
  • Assign people to this tier (see below).

How do I assign people to this tier?

  1. Go to Contacts > People.
  2. Find the person you want to assign a tier to.
  3. Click Edit.
  4. Change Pricing tier to the one you want them to have. Note, you can't set customers to the cost or comparison tiers.
  5. Click Update.

When this person logs in, they will then see pricing for this tier.

Note, they will have to have a Username and Password set up in order for them to login.

How are shipping rates related to pricing tiers?

There's a direct relationship between a pricing tier and shipping rates.

This means you need to set up shipping rates for each pricing tier.

There's a couple of reasons for this:

  • Tax inclusivity needs to be considered and maybe different between tiers.
  • You may want to offer different shipping rates for different tiers. For example, retail customers might get free shipping because the margins are much better and you can absorb the cost. Wholesale customers however get a much sharper price, margins are lower, so shipping needs to be paid by them.

How is tax inclusivity determined?

Tax inclusivity is set against the pricing tier. This means you can choose to set retail prices as tax inclusive and wholesale as tax exclusive. We then calculate the appropriate tax during checkout.

Note, cost price is always set to tax exclusive.

How do I change tax inclusivity for a pricing tier?

  1. Go to Commerce > Pricing tiers.
  2. Click Edit next to the pricing tier you want to change.
  3. Change Tax inclusive to Yes or No.
  4. Click Update.

How do I re-order pricing tiers?

You may want to have the pricing tiers in a particular order on the add/edit screens. To re-order the pricing tiers:

  1. Go to Commerce > Pricing tiers.
  2. Then simply click, hold and drag each pricing tier in the table to move up or down. Let go once it's in the right place.

How do I delete a pricing tier?

  1. Go to Commerce > Pricing tiers.
  2. Click Delete next to the pricing tier you want to delete.
  3. Click Delete.

Note, any prices you have set for this pricing tier will be deleted too.

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