Please note: 

Airtame 2 has just been announced and expected shipping times has changed. Please stay updated here: Airtame 2 shipping status & terms

 

  



🎯 Customers web order will be processed by our logistics partner within 48 hours of order placement.
🎯 Customers will be receiving status updates from our carriers during the shipping process.
🎯 All your shipments are insured. In case our shipping carriers damage or loose the parcel - you will be either refunded or shipped a new one.
🎯 If you are experiencing delays outside the range of regular transit times or have any other shipping related questions - please reach out to shipping@airtame.com

United States: 

  • Regular shipping: FedEx Ground (3-5 Business days) 
  • Priority shipping: FedEx Second Day (1-3 Business days) 
  • SD card replacements: USPS (4-8 Business days)

Canada:

  • All orders are fulfilled by Canadian Post (3-5 Business days)
  • Order will be shipped from our warehouse in USA. Extra customs clearance may be necessary depending on the value of your order.

European Union: 

  • Regular Shipping: UPS Ground (3-5 Business days), DPD Classic (2-4 Business days, to Germany only)
  • Priority Shipping: UPS Express Saver (1-3 Business days)
  • SD card replacements: UPS Ground (3-5 Business days)

Rest of the world (non EU countries, except Australia and New Zealand): 

  • All orders are fulfilled by UPS Express Saver (3-8 Business days)
  • These orders are subject to Customs duties. Learn more here

Australia and New Zealand

  • We ship from our warehouse in Sydney.
  • We use local providers (for example Fast Track, Australian Post).
  • Shipping time 3-6 Business days.

In case of backlog or shipping delays

  • In, unexpected cases, when our inventory is low we notify webshop users prior to purchase by display a Logistics pop up at checkout page. Notification will display expected delay and fulfilment estimate. 
  • Once restocked, orders will be fulfilled according to order placement date.
  • In case of shipping delays customers can opt for a refund for their priority shipping (Please reach out to shipping@airtame.com)

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