You will need to print your tax-free form and get a manual Customs stamp if:
France or Belgium are not your final exit point from the EU (i.e. you are visiting another EU country before flying home, or you are travelling by road or rail).
you are departing from France but there is no PABLO kiosk at your departure point (such as some road or rail border crossings). See the list of Departure points with electronic validation in France.
you are departing from Belgium but electronic validation is not available. See the list of Departure points with electronic validation in Belgium.
you are departing from Northern Ireland
In such cases, take a full clear image of each page of the stamped form or upload a pdf scan into the app and also send us the stamped original document by post. We will issue the refund once we have received the stamped original.