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Returning or exchanging tax-free purchases

Updated over 10 months ago

If your invoice has been accepted by us but you decided to return or exchange the item, delete the item in the app and generate a new tax-free form.

If you decide to return a particular item after receiving a VAT refund, you will need to see Customs officers yourself when crossing the border on your next visit and show the Airvat tax-free form.

Customs will collect the required VAT from you and issue a receipt. Only after completing this procedure, can you return the item to the store and receive a refund.

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