When placing a fund order, please note that processing times may be longer compared to shares or ETFs.
This is because funds are priced daily and don't trade on an exchange like shares and ETFs.
As a result, fund orders are executed at the next available cut-off time.
You can find specific information on cut-off times for each fund on the research page of our website.
If your order was pending beyond the cut-off time, it's likely that we’re awaiting confirmation from the fund manager. Once we place the trade, we must receive a contract note from the fund manager before the order is marked as complete, which can take several days depending on the fund.
Additionally, some funds have a 'lead time' for dealing. This means the fund may not trade at the next cut-off, but at a subsequent one, which could be days or even weeks later. Information regarding dealing frequencies can be found in the fund's prospectus, available from the issuer.