AKKO is all about making claims fast and easy for you!
Here is the process for claims: Log in to your AKKO account and file your claim from your phone or a different device. AKKO will reach out to you via email within 24 hours to collect applicable information or to direct you to a nearby repair provider.
Repairs: AKKO will pay for the cost of the repair, less your deductible. You can receive funds via PayPal, Venmo, or virtual card.
Replacements: If your item requires a replacement, AKKO will send you a payout equal to the cost of an excellent condition replacement, plus sales tax (if applicable), less than your deductible.
Theft: Theft claims will take longer to resolve. Police reports and proof of purchase are required. The time to receive a report may vary depending on where you live. You must have device location tracking enabled on your phone in the AKKO app to receive a payout.
Loss: Loss protection is for phones only. Proof of purchase is required. You must have device location tracking enabled on your phone in the AKKO app to receive a payout. There is a limit of only one (1) lost/unrecoverable phone claim covered per 12 months.
NOTE:
Our plans cover the lower-cost option between repair and replacement.
Payment is typically sent within 12 business hours after claim approval.
Your deductible is subtracted from any claim payouts. For example, if your screen repair is $150 after tax, and the repair deductible for your phone is $49, the payout would be $101.
For replacements, our team will find the replacement value by searching the cost of excellent condition refurbished items with the same specifications. We use reputable sites like Amazon.com, Swappa.com, and Backmarket.com.